Holiday Inn Express & Suites Charleston-North by IHG

I had a wonderful experience at this hotel. The room was clean, housekeeping honored all requests. The breakfast was good and the staff made it worthwhile. Sarah, Abby and Ralph at the front desk were amazing. I’d stay there again every time. My only complaint was the TV is not a smart TV. However the rest of my stay was amazing.

Mr. Don welcomed us with anticipation and warmth. He started our great experience! As soon as I opened the door to our room, the smell of cleanliness and hard work from Housekeeping staff is evident. In and out of our room is spotless clean. Breakfast area is well maintained. We were so pleased as it opened earlier than expected. It was such a blessing since we had to leave to early, we were able to eat before leaving for our event. Upon check out, Ms Jean is very accommodating, courteous and made me feel at home. You have a fantastic staffing! Thank you to Ms Stacy and her team for keeping this hotel almost perfect. The only things that would need attention are the toilet paper holder in our bathroom, the telephone is not working, and AC is loud.

Right away we noticed the exterior of the hotel was lovely and well kept. When we approached the front desk we were greeted by a polite gentleman, who quickly checked us in. The room was lovely, lots of lighting and charging places and outlets, clean and inviting. We were very comfortable to relax and to sleep. Breakfast was very good, foot was hot, and the cinnamon buns were EXcellent!!! The staff, the gentleman, Jean and Jan? (breakfast lady) were all so nice to us. Thank you All for a Memorable stay!

Positive: Very friendly staff!! Special shoutout to the sweet lady that manages breakfast.. she told us all about how she makes the biscuits with love!! She's a gem and the hotel is blessed to have her! Negative: ""

Friendly greeting upon arrival. Upon arrival, notified the staff that our refrigerator was not working. I was told maintenance was gone for the night but they could have someone possibly switch it out. I said it could wait until the next day. They were also made aware that the AC unit was making a strange noise when the compressor kicked in and needed to be checked. Three days later, the refrigerator was never fixed, nor was the air conditioner. The hallway outside of our room wreaked of smoke. Room was clean and maid service was excellent the one day we used it. Breakfast was typical for an express. Staff consistently greeted us when we returned and wished us well in the morning when we departed. This hotel also was unable to grant any government discounts (unsure why).