Red Roof PLUS+ Houston - Energy Corridor

We stayed for three nights and never received fresh towels. They said they only clean the rooms every fourth day, and if you want clean towels for showering, you have to bring in your dirty ones between 9 am and 2 pm. We came into Houston for an event that lasts all day. We weren't AT the hotel between 9 and 2. ||I have numerous other small complaints, but the real problem was the towels. We also couldn't get more toilet paper, soap, or shampoo during those three days, but the towels were by far the biggest problem.||When we complained, Red Roof sent us a coupon for a discount on a later stay, but I don't know that we'd ever want to stay with them again.

Positive: It was a disaster Negative: My room had 6 bugs in it, and I didn't get ANY sleep, the staff was sleep at the desk and I asked for a set of bath towels, the lady told me they didn't have any. I did not enjoy my vacation!

I’ve been living here since September 16, 2025. While the rooms themselves aren’t great, the previous management and staff made it worth staying. They were customer-oriented, attentive, and always ready to help. Raquel, Lori, and Brandy truly cared about the people who actually live here, and it shows now that they’re gone. Many of us who reside here miss them deeply, because they made this place feel functional and human. Since the new management took over, the experience has gone downhill. The focus seems to be on upgrading the aesthetic appearance of the property, while the quality of service—especially at the front desk—has declined significantly. There is never anyone at the front desk in the mornings, which has resulted in lost packages and mail. Meanwhile, the night staff remains co

Staying here while pregnant has been one of the most humbling experiences of my life. The staff has been incredibly kind and supportive to both my mom and me. I truly can’t imagine being anywhere else right now. Their smiles and words of encouragement, even on my hardest days, mean more to me than they probably realize. The new owners have worked hard to turn this property around, and it shows. They are genuinely trying their best to keep the hotel clean, welcoming, and comfortable for their guests. Some of the negative comments don’t acknowledge the effort being put in, but my family and I absolutely do. Thank you for helping make one of the most difficult times in my life a little more comfortable. It will never be forgotten.

I arrived extremely late and forgot some regular items for the bathroom. When I checked in the night clerk had upgraded my room and had toiletries for no charge when asked. He did a great job and offered to change my room if I didn’t find it satisfactory. Good job. Will definitely stay here again. Also, can’t beat how kind they are to pets traveling with you. They were amazing. Thanks again.