Red Roof Inn & Suites Calhoun

Melissa, the front desk clerk is wonderful. She is efficient, knowledgeable, familiar with restaurants in the area, and a joy to interact with. Our needs, when traveling, are a clean room, a soft bed, pillows, and a warm shower. We DON'T need to spend hundreds of dollars for that experience. Red Rood consistently meets our needs and exceed our expectations. Thank you!

The night staff lacked warmth and hospitality. We arrived to the property at 1AM (on a Sunday night) after 9 hours of driving. We are in our late 60's. I asked for a late check out in the morning, so we can have some quality of sleep for another 6 hours of driving the next day. The front desk representative said, "We do not do late check outs." (Now realize with decades of travel, I have never ever been refused an extra hour, if not on a busy weekend.) I responded "But since it so late checking in, we just need one extra hour of sleep." She coldly responded, "It is not that late.", disregarding how we felt. I knew then that her skills of compassion and care were going to forecast an unpleasant stay at this hotel. We missed breakfast due to our limited sleep and needing to rush out i

Positive: Location of this hotel is perfect! Room was very clean. most front desk staff and cleaning staff were very nice. Washer/dryer and ice were at a convenient location and worked great! Negative: One front desk weekend evening staff member was borderline rude and couldn't be bothered for anything to help. I didn't even know she was a worker because she sat in the breakfast area on her phone. Wish the pool was working.

Check-in at this motel was quick and uneventful. But when we arrived at our room, the key did not work. It took two walks to the office to finally obtain a workable key. They were short walks. We loved parking right in front of our room. The place was very quiet. The room was big, but had one minor problem. The chair for the computer table blocked others from moving around the room. Lighting, wifi, electrical outlets - excellent. Breakfast in the morning was sub-standard. Pool not open.

Probably one of the worst experiences I have had with a booking. Front desk lady was condescending and confrontational. Booked 2 months ago through booking.com and pre paid the reservation 3 weeks ago. I told her I had paid already and she just cut me off and said I hadn't. So I paid with the hotel directly, again, and low and behold I had already paid " the morning people just didn't make a note" which wouldn't be a huge problem but paired with her attitude was a bit much. Then she had trouble collecting payment from booking (apparently this happens all the time but they have done nothing to rectify it and don't care) and she tells me I need to call booking myself. Her attitude was uncalled for and I'd just traveled 10+ hrs with my 2 year old so I just wanted to check in and let her use