Ramada by Wyndham Houston Intercontinental Airport South

If I could give a 0/5 rating to this hotel then I would. Do yourself a favor and book elsewhere. Our group of 9 waited over 1.5 hours for the "airport shuttle" they reassured our group was coming (it never was). Hired 2 taxis to take us there, both of which thought the hotel was closed and condemned. Not a single car in the lot except the front desk staff. The front staff were extremely rude to us over a booking discrepancy (paid booking.com for 3 rooms and they apparently only released the value of 1 room to the hotel). We showed our confirmation of payment and were met with rolling eyes and absolute annoyance. I pointed out that it was uncomfortable that they were rolling their eyes, in which they responded by asking us to leave...No problem- we walked next door and booked 2 rooms at the

Excellent service! The shuttle bus was broken, then they got another car to pick me up.

We Waited 90 mins for a shuttle from the airport which didn't show, we called this hotel twice, and both times they said it was on its way and it shouldn't be more than fifteen minutes at the longest, in the end we got a taxi, we talked to the receptionist when we got there but all she said was that She had messaged the shuttle twice about it and he never replied, they also ask for a extra $100 refundable deposit when checking in which was no mention of when booking. Hopefully the refund is more reliable than their shuttle driver.

Worse hotel ever! And I’ve been to a lot of places. Shuttle: had to find info regarding shuttle myself as nothing was sent. Lady who answered to order it was SO rude. Said 30min. After 50min I gave up and took a cab. Next morning I realized that it never showed the name of the hotel on it so would have never found it. Driver ask us for our terminal but at the end he only stopped at C and nowhere else. Room: felt like the person next door was in the same room communicating door was super thin. Person next door watched tv until 4am. Had to sleep with a pillow on my ears but still could hear it. Shower: either normal pressure but cold water or low pressure and room temperature water. Out of shower gel. Was there for only 7 hours. Was looking forward to a warm shower and a good sleep. I left

DO NOT BOOK A ROOM AT THIS PLACE!!! I booked a room for this past Monday, and when I got there, I about died at how bad the place was. They did offer to send me to another hotel since they were under construction, which I gladly accepted. I could not believe it when I got to the other one; it was even worse and smelled horrible. I explained to the front desk girl that there was no way I could stay there since I just knew I would not be able to sleep in those conditions. I am a Wyndham Rewards Member so I asked to be switched to yet another hotel or get a refund, and of course, they refused. I went right across the street to the LaQuinta by Wyndham, which was clean and smelled amazing, and booked another room there, so I am not sure why they could not have done that for me, or why, since I