Quality Inn Cortland - University Area

My TV wasn’t working completely. There was something electronically wrong with it, maybe a short in the wire. Anthony was working the front desk and I just wanted to say that I’ve stayed here before and he was more than accommodating and more than helpful just as last time. Just a genuine person doing genuine service and I appreciate that. We need more people like him. 10 out of 10.

Very unclean, mold on wallpaper and wallpaper peeling off the walls in the bathroom. Carpet was also stained and dirty. Didn't look as though it had been vacuumed. Microwave was plugged into and outlet that didn't even work. I had to move it to another location in the room to even use. Upon arrive I was hit in the face with a strong smell of smoke in the lobby even though there is a sign posted that it a smoke free environment. Front desk staff never told us time of breakfast and we missed it the next morning when we went down at 10:00 everything was already put away. Very disappointed in our stay since our son is a freshman at Cortland and we will be needing a place to stay when we visit for the next 4 years.

Positive: The staff were very friendly. Negative: The whole hotel is visibly dirty and in need of many repairs. The first room we were given had black mold covering a portion of the drop ceiling in the bathroom and it smelled musty. The second room had water damage stains on ceiling but no smell or mold

The carpet was dirty, the tv remote didn’t work well, the wallpaper was peeling off, the bathroom door did not close, the bathtub was not draining well, and there were spiders in the bathroom. The breakfast was also mediocre. Wish there were more amenities. Staff was very nice and I’m glad we could use the microwave in the shared dining area.

This hotel is in need of major renovations. When we reached the stairwell, I almost turned around and left. If it hadn't been 10 PM at night, then I absolutely would have. The side door jam and bottom of the door to our room had such a gap that you could see into the hallway. We had the worst showers we have ever experienced. The water was barely warm, the tub drain was so clogged that we had water up past our ankles. The bathroom fan was broken. The beds were extremely uncomfortable and noisy with some kind of plastic undersheet. Overall not a great experience and I was planning on writing a review to warn other SUNY Cortland parents coming to town for a visit.