Plantation Resort on Crystal River

When I arrived at about 4:15 to check into the hotel I was told they had to check and see if my room was ready. After a few minute wait I was told my room wasn't ready but would be shortly. I asked what that meant and was told it would be 30 minutes. I expressed my frustration about my room not being ready until almost 5:00 pm but was merely told they were short staffed. While I was waiting for my room another couple came in that had apparently tried to check in earlier and were told their room was still not available. They requested a refund and left to go find lodging somewhere else. Just mentioning this fact so it is clear this was not a one off situation for only me. I figured I would make the best of it and have a drink while having to wait on my room. But then I was told tha

No hot water. Hot tub broken. “Patio” is not a private one it’s just a shared walkway. Construction outside. Paper thin walls.

The is no elevator or Bell service. The facilities and property is run down. The stair well and hallways were filthy. They had not been swept and/or vacuumed in days nor mopped. There was spilled coffee and stains and liquids. The carpets were stained and filthy! There were no wash cloths for the shower and I caught two housekeepers walking walking down the hallway and asked them for washcloths. they said "We will try and find some." And replied "Try?" and they said they did not know if they had any. So they asked what room I was in. They did bring us three washcloths. One was stained a dirty brown. One was so threadbare it was unusable and the other was fine. The room itself was Ok but not waterfront as I had expected. The bed was comfortable and fresh and the room was quiet. But the sh

This review is for the manatee dive only! We had a “chilly” day but were reassured that we’d be fine in our wetsuits during the dive. Kendra did a great job explaining everything! The manatees were a bit elusive but she got us close up to a few and the experience for this 63 year old was amazing!!!

We selected this property, over a nice VRBO, because of the various restaurants and amenities advertised on their website. When we arrived, we were told all restaurants were closed, the spa was closed, the tiki bar was closed, and the grounds were undergoing renovations with all but one wing of rooms closed…due to the Hurricane in the fall of ‘24. The room we had was clean and spacious, but had damaged windows with interpane condensation that really impacted our ability to enjoy our “river view.” The grounds were mostly kept, but certainly not like any of the pictures. All of the staff was friendly. When I complained about the misrepresentations made on the website, they said they got that complaint a lot but didn’t have access to change the language or otherwise reflect the lack of amen