Palace Inn Westheimer

Terrible experience. The front desk receptionist was extremely rude from the moment I arrived — he didn’t even respond to a simple “good evening” and treated me with a very bad attitude. The rooms were also in awful condition: dirty, poorly maintained, and nothing like what you would expect. I do not recommend this place at all. There are much better options for the same price or even less.

Front desk associate was EXTREMELY rude, cold and lied to my face when I asked for a non-smoking room saying he didn’t have any available…the room I was given had chemical fumes still lingering in the air so I politely asked to be moved and ONLY after I pointed out the non-smoking signs on several of the rooms and the fact that the parking lot was almost empty so they weren’t full at all, he moved me another room. Do not waste your money here— your business is not appreciated here and it will become obvious the moment you walk into the front office. Attendant was a real Grinch this Christmas (although there was NOTHING funny about his performance) room is clean but experience gets a 0 out of 10. Don’t like being lied to😒

The owner is very attentive to the needs of guests. The check-in process is simple and straightforward. Security cameras are throughout property to ensure the security and privacy of all guests. Any visitors may come directly to the room they were invited to. There is no loitering on the well-maintained property.

The daytime property manager Max is an absolute God send. My young family had just relocated to this area, escaping a very hard situation, and he has shown us nothing short of the best hospitality. Aside from him going out og his way to make sure we are taken care of, he offers great advice. The room service cokes twice a day from what I noticed, as well as being available at basically all time of the day and night. If you ever need toiletries, or extra towels you can ask and they'll be given. Parking lot is clean and security sits at night on sight. Amazing place that truly helped us get back on our feet.

Great place quite, the only thing is you get neighbors that complaining on you when you haven't done nothing wrong. I don't know if it because they not happy with their own lives or what but they need to stay out mine and quit trying to get my family kicked out. The room my family is in is big with a full size refrigerator, a 2 burner stove top, a sink, full bathroom with tub, a flat screen t.v. and a d.v.d. player. Plus the 2 full size beds and a table and 1 chair. I would put at least 1 more chair in there cause if u got 2 beds u gonna have at least 2 to 3 people in that room. The service there at the front desk is good I can say. I CAN NOT say that for the maid service. My family was asked to let them in to clean today, well my aunt and her friend stayed at that room all day waiting