OYO Hotel Atlanta Airport Southeast

Well I guess you get what you pay for. The room was disgusting. Ashes on the floor, trash in the drawers, food left in the refrigerator. Luckily I only needed the room for the night. Couch had a strange smell and stains on it. The front desk attendant was rude. I went to ask a question and he acted like I was bothering him. I wouldn’t stay back here, I’d sleep in my car first

I booked a room through an online app and got told at the reception that the offer was not valid anymore and they needed me to be extra charged for the room. The receptionist and the manager were absolutely of no help and they seemed annoyed by my request for trying to sort out the issue with the booking app. They would not even agree to call their call center for me so I needed to be charged for a long international call. In the end I had to move to another hotel booked through the app to secure the money I had already paid (and could not be refunded). I could not obviously see the room but based on the condition of the public spaces I mustn’t have missed much (just my assumption). See attached pictures as support. I am not sure at which level the mistake was but, considering most of the

I'll start with the good because there was some good. The price , the reason why I chose it, was great! The first day I came, the lady at the front desk was good. She was courteous, and having worked front desk myself, I know that can be a challenge. However, I noticed how quickly policy changes. Whereas two days ago, she allowed me to get a room at 10am, today, when I realized I would be staying over (after I had turned in my key), she stuck with 3pm...this is despite OYO emailing me to get me to extend my stay and me visually seeing multiple rooms unbooked. (Yes I know about reservations but these rooms have been empty my entire stay. Despite the price, it's not a busy place). I dislike the lack of consistency, especially when I had left the hotel no more than 30 minutes before I realize

Stayed at OYO and had a horrible customer service experience, horrible billing experience, horrible stay, etc. don’t waste your time… Smelly, dirty, and terrible experience overall. Plz save the money and stay in your car, or pay up to go anywhere else.

First of all, don't come here!!! Because with my experience, I was double charged for my room. The man at the front desk was very rude & unwilling to help in any way. Upon walking in the room there were visible stains on the lamp shades, the wall, the floor, the sink, the bathroom door, the refrigerator, EVERYWHERE! The room was disgusting! I was tired so I turned off all the lights & attempted to take a nap. After about 20 minutes of laying in the bed, my daughter yelled "mom there are roaches in here" I jumped up and roaches were crawling from under the sheets! I was livid, I was putting on my shoes & roaches were coming from everywhere! The sink, the tub, the nightstand, they were crawling on the wall. I couldn't get to the front desk fast enough! Once I got there, I demanded my money