Omni Tempe Hotel at ASU

Staff is excellent, they make you feel at home. No matter what we needed the found a way to accommodate me and my family. Big shout out to the valet parking staff, they were always on top of their game. They hustled, they made getting in and out of the hotel a breeze even when they were slammed. Everyone on staff treated my family and me with great respect definitely recommend The Omni.

Positive: Quiet, super clean, fabulous atmosphere, by far the friendliest staff all around!! Loved everything about this hotel!! Negative: Would?ve loved to know parking fees when booking!

The person at check-in was so soft spoken that I could not hear her. There was a line of people waiting to check in and only 1 person working the desk. I did not receive the same information about the area that my family received when checking in. Nor was my room anywhere near theirs. Later, when I inquired about a less fragrant pillowcase for my partner, it was I who had to think of a solution, because the desk staff were apparently ignorant about the differences in their product. Nobody instilled me with a modicum of confidence.||||The layout of the room is dysfunctional. Lighting was annoying and/or hard to get to. The bathroom sink had a large pump-top body lotion bottle and a small flip-top bottle of soap next to it. Using a flip-top bottle of soap to wash your hands after using the t

A perfect mix of luxury and comfort. Our room view facing west had an amazing sunset view overlooking the city of Tempe. The rooftop lounge had an amazing assortment of delicious beverages to try. A great spot to have a drink and unwind with a beautiful view of the Arizona skyline. The coffee shop has a cozy feel with hanging wicker chairs to enjoy your coffee or tea. It's a short walking distance from several restaurants, bars and shops. There a gym but they also offer an in room yoga kit you can order and enjoy in the privacy of your own room.

The hotel itself and the location are excellent, but unfortunately the service was a major letdown. Housekeeping was inconsistent at best. Unless we repeatedly asked for our room to be cleaned, it wouldn’t be done, and when it was, it was only partially cleaned. We were also left with just one towel for a room of four people, then when asking for more towels it took them 45 minutes to deliver them. Daily housekeeping is a basic expectation when staying at a hotel, and one of the reasons we chose to pay for it, not something you have to request over and over again. Valet service was disorganized and very slow. It often took a long time to retrieve our car, there was no assistance with luggage, and each request felt unnecessarily delayed. The front desk staff were particularly disappointin