New York Marriott at the Brooklyn Bridge

My recent month-long stay here was excellent for several reasons. The location is perfectly situated in the center of Brooklyn’s shopping district, with almost everything accessible within an eight-minute walk. ​The staff is professional, friendly, and incredibly responsive, with the daytime team being a particular highlight. However, the standout of my entire New York experience was Mrs. Janet. As someone working overnight shifts, I truly appreciated how quiet and considerate she was while I rested during the day. ​Mrs. Janet went above and beyond, providing a level of "motherly" care that made me feel like family. She was remarkably proactive—I never had to ask for towels or supplies, and she even helped me organize my room when I was in a rush. Her kindness and attention to detail are

My overall experience was good but started off shaky. The first night I arrived with my mother, the first room we were in was dirty. We complained, and promptly the manager helped to find that was suitable for us. Even upgraded us to a better room. I love all staff, they were friendly. They were polite. They gave suggestions.The location was really convenient for me and my sister who were running between Brooklyn and Manhattan the whole trip . I would stay here again for sure. 

This hotel is very clean with top notch service. I grew to enjoy the food at the restaurant with amazing service. The food is fresh and I couldn't wait I was there for over 2 weeks. My room was cleaned everyday. For a hotel close to the airport the convenience was awesome. The view to the airport is welcoming. I wish they had microwaves in the rooms tho.

From the time we arrived to the time we left, we were surprised by the poor level of cleanliness, customer service and level of follow-up from management down. When we checked-in the receptionist made no mention of a free upgrade (for Gold Elite status). Typically, I have either received an upgrade or told that I could not be upgraded due to availability. Our bathroom floor was covered in hair. I took pictures and shared it with the another receptionist who apologized and asked if we wanted to change rooms or have the bathroom floor cleaned. I opted for the cleaned bathroom and she said it would be taken care of right away and said I would be compensated. ||After coming back to my room 2 1/2 hours later, no one had cleaned the bathroom floor. I phoned down to reception and was told someone

Nothing terrible but nothing great. Rooms are a bit dated but not bad. Nice to have rental car on site if traveling out of city as ramps to BQE are accessible from the access road. Great location to visit Brooklyn bridge as much less crowded this side, but street noise not to bad nyc standards