Monarch Casino Resort Spa Black Hawk

I really enjoyed my time here. It's an upscale hotel/ casino but not stuffy. Loved the views from our room and the ease of navigating the grounds. Games are great! There was a good range of limits and I had a couple good streaks going on the $25 limit baccarat and $15 limit blackjack. Everyone working was very, very nice. What impressed me the most was actually the buffet. It's certainly expensive at $54 a person but it was shockingly good. I ate a lot of New York strip steak... we will definitely be back

I usually have nothing but good to say about the Monarch Hotel/Casino and have written a number of complimentary reviews but they have a glitch in the reservation system that they need to address. |I made a reservation in a Thursday. On Friday at 8:03am, I called the reservation number to confirm as I didn’t get an email confirmation. I talked with the reservation member and let them know I wanted to confirm. She said she understood and if it would’ve been her she would’ve called to verify as well. She rate, taxes and resort fee. |On Saturday, I arrived to find out my reservation had been canceled. They said it was because my credit card didn’t go through. I let them know that I made the reservation on Thursday, confirmed on Friday and showed my recent call log to the reservation center to

Had a great time overall at this casino. The atmosphere was fun and everything was clean and well maintained. The staff were friendly and helpful, and there was a good variety of games to choose from. The food options were better than expected and made the visit even more enjoyable. One small downside was that they were a bit strict about kids being near the restaurant area. It’s understandable given the environment, but it could’ve been handled a little more kindly. Still, a solid experience overall and I’d definitely come back.

Positive: Most of the staff were so nice. We are at every restaurant in the hotel except the Bistro. The food was incredible. Negative: The front desk staff didn't seem to know what they were doing when we checked in. We stated that we had never been there before, however, we had to ask for help to get to our room on the elevator. We had to figure out for ourselves how to open our room.

My wife and I liked this place and it was the 1st time we’ve stayed here. We checked in at our scheduled time of 4 pm and our room wasn’t ready until 5:30. If you’re going to charge me a $35 resort fee, my room better be ready on time. We were given the option to pay $50 and $25 more if we wanted an earlier check-in. Seems fishy I could pay and get it earlier but when I don’t, we had to wait?. Just extremely disappointed that we had to wait for our room for so long and change our reservations at the restaurant.