Memphis Riverline Hotel

I stayed at this hotel in July for 4 nights while in town on business. Hotel is well positioned in downtown area close to bars, restaurants and conference facilities. On arrival you notice the interior of the hotel is furnished in dark wood & muted colours which creates a sense of the hotel being dated. The staff were very friendly and I was promptly provided with an overview of the hotel and allocated my room (1217). The room was nice, very spacious and like the rest of the hotel, lots of dark wood creating that dated furnishing concept, room was well equipped, clean and comfortable. This is a huge hotel with lots of conference, social and recreation facilities. There is a restaurant/bar which sells limited breakfast items most of which are pre prepared, and some food in the evening

Positive: "" Negative: Bugs poured out of the faucet when we turned on the water. They sent someone up but we couldn’t shower for hours after he cleaned it because the smell was so strong.

I was charged a $250 smoking fee even though no one in my party smokes or vapes and I have never smoked or vaped a day in my life. No evidence was provided showing ashes, burn marks, ashtrays, vape residue, documented odor verification, or any other proof that smoking occurred in the room. After calling and leaving messages for 3 straight days in a row with no communication from the hotel staff, I was told that documentation would be provided in a few days, but as of now, no evidence has been shared to justify this charge that they have already billed me. There was absolutely nothing sprayed or lit in our room that could have caused the sensor to detect “smoke”. I wasn't surprised to see in the reviews for this location that I am not the only "guest" who has been wrongly charged with a smo

Completely Unacceptable – Serious Cleanliness Issues My stay at the Sheraton Downtown this past weekend was extremely disappointing. I was initially assigned Room 1231, where I found ants in both the bathroom and the bed. I was moved to another room, which appeared acceptable at first. However, after returning from my event later that night, I discovered ants in the shower and crawling all over the dresser in the second room as well. To be clear, there was no food in my room at any time, so this was not a guest-related issue. What made the situation worse was the staff’s reaction—they seemed largely unfazed, showing little urgency or concern despite the seriousness of the problem. After encountering the same issue in two different rooms, I completely lost confidence in the hotel’s ability

I am absolutely disgusted with the way the Sheraton handles its guests. Not only was the stay mediocre at best, but now they’re trying to scam me out of $250 for a “smoking fee” and I DO NOT smoke. And I didn’t even have anyone in the room who smokes. The only smoke getting blown right now is from Sheraton going right up my rear. At this point, I’m convinced the “evidence” was just someone walking into the room, sniffing dramatically, and deciding my wallet looked flammable. When I contacted them about it, I got vague responses and zero real explanation just “it was reported.” Reported by who? Based on what? Where’s the evidence? Be very careful staying here. Check your credit card statements closely. Apparently, they have no problem charging you for things you didn’t do. I will never