Marriott's Crystal Shores

Crystal Shores is now one of our favorite Marriott Vacation Club locations. It is in a fantastic location — right on the beach and within walking distance to lots of great restaurants, with a 7-Eleven right across the street for last minute items. We were in an ocean front villa that was immaculate and well maintained. The view from the lanai was phenomenal! Generally, we don’t splurge on ocean front views with MVC, but this one was definitely worth it. ||The front office is very responsive to texts. Housekeeping requests were filled within minutes! We were ‘wowed” by the exceptional service. ||Management plans well — there was a city water system upgrade scheduled during our stay. We were made aware of the projected 8 hour outage sbout 2 weeks prior to check in. About 4 gallons of

Of the many Marriott properties at which we've stayed, this is one of the very best! The rooms are large, well equipped, and perfect for multi-generational families. The pools are clean and large enough to handle the number of guests. The location is right on the beautiful beach. Excellent staff everywhere! Highly recommend!

Expected more for the price. Beautiful location I will say. King bed is comfy. Only 3 chairs at kitchen island when there is plenty of room for a fourth. Internet is terrible. The pools were suppose to be heated, but they were not, freezing. One of the reasons we booked here. Not enough lounges for the amount of people here. Fire pits were out of commission when it’s the perfect time for them weather wise. So were the bathrooms under the Stilts restaurant, very inconvenient. Stilts restaurant not very good either. Room lighting is horrible in all rooms. Would love to have had dinner on balcony but so dark by 6:30 and no lights on the balcony. Cabinets and appliances look like they have layers of grease on them. One of the shower dispensers was off the wall on shower bench with shower gel e

We are long-time Westin Vacation Club owners who love the Marco Island Crystal Shores property. It is genuinely one of our favorite places, which is exactly why we chose to upgrade our ownership during a sales presentation there. As part of that upgrade, we were promised a lifetime Bonvoy status upgrade, additional booking support if needed, and five months later, despite multiple emails, phone calls, and even asking the front desk for help, nothing has been fulfilled. The sales representative responded once early on, which tells us the messages were received, but there has been no follow-up since, and owner services lines does not connect to a real person. After 8 minutes of trying, it hangs up and you start all over. The property itself is beautiful and the on-site experience remains e

We have stayed at Marriott's Crystal Shores for over 10 years and it is one of the best resorts in the United States. It is so clean, the staff is incredible, and the rooms are consistently refreshed. The kids programs are incredible and great activities for resort guests. Already looking forward to our next visit!