MainStay Suites Savannah Midtown

Just a quick stop to sleep and shower, and we'll not be back. Strong marijuana smells, and in need of deep cleaning and general maintenance. Was looking forward to breakfast and they were out of waffle mix by 930am (breakfast ends at 1030am) and no desire to make any more, so we left!

My experience was not good at all. The employees were friendly and did their best but... I was initially given a key to a room that was already occupied. My next room smelled and the ceiling was covered in mold. The next room had no cable box on the living room tv and the remote didn't control the volume on the tv in the bedroom. The person who left to get me another remote was nowhere to be seen after 45 minutes. I found him in the lobby scrolling on his phone. We were moved from a room with 2 beds to a room with 1 bed and a sofa bed, which would have been fine except I asked 4 separate times and waited 3 hours to get linen for the sofa bed. Overall it was a frustrating experience to say the least.

I had a situation where I had to get away. I read the reviews and was very hesitant. So I called, and Mrs. Raven put my mind at ease so I proceeded to make my way to the hotel in hopes of an early check in. When I arrived there were a few people ahead of me. Mrs. Raven handled the busy situation professionally with speed and diligence. Very impressive. Even more impressive was she put me in a freshly cleaned room by 1pm. The hotel is older and not 100%, but I paid $160 for two nights and you can't beat that for a clean room and bathroom, with crisp clean sheets, a very comfortable bed, pretty nice courtyard pool area with a cute little gazebo sitting area, and fantastic front desk service. I didn't get to partake in the breakfast but it looked good and was included in the cost! Loved also

Positive: I reserved a two-queen bed w/ kitchenette, and they gave us a room without the kitchenette. I paid for the kitchenette under my reservation because of dietary needs. They found a solution and was able to locate a room for us with the kitchenette. Negative: ""

The photos of this hotel are extremely misleading. I honestly do not understand how this place has a 3.2-star rating. The hallway and the room smelled terrible, the furniture was broken and worn down, and when we checked the microwave, there was leftover food inside. We did not even stay the night we left immediately because the conditions were unacceptable.