Level Chicago - Fulton Market

Great room, great location, great service! We only stayed one night in a studio suite at the Level Chicago - Fulton Market, but the staff knew my name, and were so kind and accommodating! Our son's apartment is in the same building - that made the visit so convenient. They are super pet-friendly with an adjacent dog park. We were able to bring our dog, so that was perfect! The suite was spotless; I loved the layout. It was cold so we didn't take advantage of the balcony, but just having one is a big plus. Special shout out to Parker - she took such good care of us =)

I had a very unpleasant experience at Level Chicago – Fulton Market and would not recommend this hotel to anyone. On December 20, 2025 around 6:00 PM, the two gentlemen working the front desk were absolutely terrible—rude, unhelpful, and completely unaccommodating. We informed the hotel ahead of time that we were hosting a small, supervised slumber party for nine girls under the age of 12, all accompanied by their parents. Despite this, one staff member (wearing a green shirt and black pants) was extremely combative and repeatedly questioned us about the number of people in our room instead of offering solutions. When we asked for accommodations or support, he offered nothing. Meanwhile, another party of approximately 20 people arrived and was allowed upstairs without issue. There were a

We couldn't have found a better place for our Sisters' Reunion! The location was perfect - both for the Fulton Market restaurants and as a reasonable walk to downtown.|The view was spectacular and the room (even the pull-out couch!) was extremely comfortable. We loved sitting on our balcony, morning and night.|Our interactions with all your staff were positive- but the STAR of your crew is Katrina! From the moment we checked in, she was attentive to all our needs, professional yet warm and caring. She is an asset to your brand!

The rooms are absolutely beautiful, but unfortunately the service was horrible and completely unprofessional. There was a serious issue where another guest was checked into our room, even though we had already been there since 2:00 PM. This alone shows a major breakdown in communication and organization. While a female staff member was actively handling the situation, Tyler (dreads) who stated he was not even on the clock, inserted himself into the issue without knowing the background. Instead of helping, his involvement escalated things. It was also extremely inappropriate that there was discussion about having Tyler check on a room full of younger women, followed by disrespectful comments made toward one of the younger women. That behavior was uncomfortable and unacceptable. Overall,

Parker was amazing and walked me through everything and gave me some amazing tips to enjoy my stay. She definitely goes above and beyond!