La Quinta Inn & Suites by Wyndham Pasadena

I had to stay in a hotel for a few. I picked them because of the name and location. It was late and I was tired and my sciatica was horrible. They had 3 floors. Floor 1 and 2 was under renovation so floor 3 was it It is a non smoking hotel so I went down stairs having to walk the stairs every 2 hours to smoke. Me and my clothes that I brought smelled like smoke even my purse. The 2nd night my door stopped locking so they had to move me to another. They have not renovated that floor yet. They charged me 102.00 a night. I stayed 4 nights and when I checked out they charged me 250.00 for smoking in the 1st room I was in. I never smoked in my room. Even though I could barely walk, I took the stairs down every 2 hours to smoke. I'm sure that's on camera. Why would I do that if I was smoking in

Horrible experience!!! There was a dead roach in the toilet when we arrived. The room smelled like mildew. The ac was leaking all over the carpet. There was no hot water. When we came back from dinner there was a huge dead roach on the floor which wasn’t there before we left. They wouldn’t refund us bc we stayed more than 4 hours. (We paid to check in early bc we needed to nap after traveling all day) we understood if they couldn’t refund us that charge but we didn’t stay the night (couldn’t stay the night knowing there were roaches in the room)

××××UPDATE 9/12 **** After a month I finally received a refund for my deposit. My bank institution did not withhold any funds or hinder the process. This hotel establishment didn't create a refund until 21 days later, as stated..why did it take so long?? "We're sorry for the inconvenience, is there anything else we can fo for you? " That was the response. Inconvenience and unprofessional. Please save yourself the headache and find accommodations elsewhere. I believe my review has been deleted by the property however do not stay at this location find accommodations elsewhere it has been 4 weeks since my stay the room was dirty and it stunk I tried to turn on the TV however the TV and the TV remote were greasy and the TV was disconnected with a cable from the back I move the TV to find the

1st off employees were parking in the covered area to check-in. When I arrived I was told the pool was out of service as was the workout room, the room only had 2 double beds yet on the site it was accommodations for 5 guest. I thought there would be a sofa with pull out. I was told I would have to pay an extra $15 a night to have a roll out bed again if the site said 5 guest there should have not been any charge. There was no milk for breakfast. Light fixture in stairwell was hanging with wires exposed, a broken receptical in breakfast area all safety haszzard. We left a day early due to the hazards. Worst place I've ever been in and as a Vet I have traveled quite a bit.

Beware- At check-in they require an additional $150. room deposit on our already prepaid room. They said it will be refunded to my card at checkout. We stayed one night and the charge remained on our card for one week. After multiple calls to them and then to my card company, the charge was finally refunded.||Also, this place is way past its prime. The public areas and elevator are in terrible disrepair. The poor and gym continually out of order.