Holiday Inn Express & Suites Houston E - Pasadena by IHG

I have stayed here twice and is great both times. I don’t mind staying here and having to drive into Houston Everytime I need to do something. The commute is fine. It’s quiet and relaxing. This is my vacation hotel to go to when I come to Houston.

I was responsible for a large group that came in from out of town and out of the country for my mother’s 90th birthday celebration.|Although the hotel was fairly clean, the elevators were not working and there was no one to help carry luggage to the rooms. My disabled aunt had to struggle her way up to her room on the 2nd floor.|On the day I was checking out, I asked the receptionist “Lily,” if I could have a late checkout at 12 pm, to which she replied rudely and dismissively “I already gave the other guests in your group late checkout, so you can’t have late checkout.”|Keep in mind I was only asking to checkout at 12pm, ONE HOUR after the scheduled checkout time of 11 am and she refused to accommodate me even after I told her I was an IHG member who hosted the group.|While checking out,

First floor room. King. Good sized room. Clean. Mini fridge has separate freezer area(2 outer independent doors). The wifi is horrible. Constantly drops connection, slow. Unfortunately, tethering speed is also spotty here. Could be a wifi dead zone.

The hotel has very clean and bright colours. Rooms are very large and comfortable. The gym is definitely one of the best hotel gyms outside of a resort style hotel. Wish coffee was available past breakfast hours but they do have tea and whatnot.

Very nice spacious room. Location is perfect easy by freeway to get anywhere while avoiding all the traffic. Breakfast was good. Elevator still not working but we had very few luggage so no big deal. Did notice the bathtub is very slippery ( I did let management know as this is a safety hazard) overall excellent hotel we will definetly be going back.