InTown Suites Extended Stay Houston TX - Pasadena

My son went to stay for a week and ended up not needing to stay even a day. They charged for the whole week even though he didn't use the room. The person I talked to was rude when I spoke to her, and didn't even try to do anything about it. Don't stay at this place!!!

This is my second time staying here. Last time I was here for about 3 months. I love the staff especially Martha. She is very friendly and great at her job . The guest here are friendly here also. The commute to the store are wonderful with HEB and Walgreens right next door and Walmart not to far down the road. I love the fact there is a full size refrigerator and a stove top to cook on. The laundry facilities is nice and clean with plenty of washer and dryers and I love that you can use Apple Pay on them too. They also have snack machines and soda machines just in case u want a quick snack. I totally recommend this property

My stay here has been a very pleasant, hassle-free experience. The rooms are clean with plenty of places to store your belongings. Whether you are staying for a week or months, I definitely recommend you stay here!

January 12th I booked a reservation. I had planned to check in Feb 9th and stay for 1 week. On January 20th the property charged my card. This confused me as it was well after the time I booked and well before check in. I immediately cancelled my reservation. I no longer trusted the property as they clearly have no issue making unauthorized transactions. I have been attempting to call the property every day since to get my money back as their policy. Also states any payment given is fully refundable before February 6 and I have received no answer.

🔥DANGER , DANGER🔥DO NOT COME HERE🔥🔥NO SERIOUSLY,!!!!! ! I BOOKED THIS ROACH MOTEL on BOOKING.COM!! We were driving FROM Kansas!!! It'slv12- 13 hours ave kids or you need to rest an hour or so .. we finally made it HERE (and yes I'm still here😭my family and I are stuck here !! stuck here😭it after A VERY LONG DAY!! So we were exhausted and cramped from driving, so my husband just got out and paid before looking at the actual rooms! But the rooms on the website look so beautiful and perfect