La Quinta Inn & Suites by Wyndham Houston West Park 10

If I could give this place 0 stars I would. First impressions, “oh this won’t be that bad. It’s only one night”. I couldn’t have been more wrong. The check in process took forever. When booking over then phone I was told it was a pet friendly hotel, yet at the desk there was a no pet policy. But when I asked about it, the front desk said oh we can allow pets, it’s just a $200 pet fee. Which I was told I’d get refunded all but $50. I had a 6 week old baby and 2 cats with me, so too little too late to make other reservations elsewhere. I paid the fee. Still thinking it can’t get any worse, when I got to my room it was musty, the tv didn’t work, and neither did the phone. There were hairs in the shower. The only positive I can say thus far is there weren’t any bed bugs. And my

Worse hotel stay ever. If you absolutely need working elevators don't stay there. The one in the front is broken. The treadmill in the fitness center is broken. Our spout in the shower steady ran after we turn it off and messed with my sleep. I suffer insomnia. The bathroom knobs are missing and the hair dryer is missing as well. We tried canceling our second night and requested our Wyndham points returned. The lady upfront happily gave us the property owners number and it went straight to voicemail. We are very disappointed and want our 15000 points back. It's sad to return home from a 3 day weekend irritated and exhausted.

Positive: "" Negative: Everything. The hotel was very dark and couldn’t even see the parking lot. It looked like a haunted house. Rooms were dirty. Ac made a loud noise and the smell of hotel was horrendous.

I arrived to check in & there was no one at the front desk; I waited for about 5 minutes then called the hotel, no answer. There was a very loud humming sound so I walked around the corner & their was a refrigerator with a note on it saying it was out of order. After about 10 minutes someone finally appeared; the receptionist was actually really nice. I was ready to check in but then I was told the TV's were not working; that's not a big deal for me, but there were too many things wrong at the location, so I simply canceled the reservation. The one nice thing about this hotel branch is canceling your reservation is quite simple online.

The front desk lady was incredible — she went above and beyond checking us in late and helping every time our keys stopped working. Everyone we met was kind, and I genuinely hate to leave a bad review, but there were just too many issues to ignore. The entire hotel smells like weed. The wiring can’t possibly be up to code — there’s one light switch that controls everything, including the wall plugs, so if you turn the lights off, your phone stops charging. Some wall outlets also had exposed wiring. The doors are hard to close, the bathroom door doesn’t lock, and the front elevator is broken, meaning you have to walk all the way to the back. Unfortunately, the back elevator sounds like it’s grinding against the walls every time it moves — it doesn’t feel safe at all. Outside, there’s bare