La Quinta Inn & Suites by Wyndham Flagstaff East I-40

we would give this review a lower rating, but Xavier’s service and quick thinking as well as the older gentleman’s service in the morning helped turn around our experience. anyways, we booked this hotel because it had good reviews and the pictures looked great. it was our last leg of our journey home and we were ready for a clean and safe place to settle in for our last night. unfortunately upon arrival this hotel was dirty and overloaded with people. the comforter was dirty, stained and torn and the floors were torn up like someone took a knife to them. the hotel was totally booked so even though it wasn’t very late in the evening we were told we couldn’t switch rooms. there was no housekeeping on duty so Xavier (the young man working the front desk) came up and changed our sheets himsel

We were looking for a place to stay to in Flagstaff. We were very surprised when we arrived. The hotel lobby is very bright. The room was very clean and spacious. The pool very nice, hot tub good working order. The fitness room was good with weights and a multi task workout machine, all the machines seem to work pretty good. We didn't experience any noise until the morning the cars leaving the hotel. I would rate this hotel very high for the money. They have won best hotel awards the last 5 years.

Positive: They allowed pets Negative: Way too expensive for what we got. You could hear everything that was going on in the room above us and it was upsetting our dog. We wanted a first floor but we're offered 2nd floor. The bathroom door was too big, weird design.

The rooms are clean, the price is right, the staff is very friendly and helpful. But there's a few little things that keep it from being 5 stars. Coin laundry? If you have to charge, let me use the room key. Miscommunicated on the room reservation, but the staff fixed. Compared to the my value hotel chain, everything's a little smaller. A little more fake feeling. But everything is serviceable, and this is still a pretty good value.

I found this hotel to be very clean and very accommodating. The staff is outstanding specifically, Dion and Jessica. Not only did they make sure I had the perfect room, they really cared about my well-being and my stay at the hotel. Thank you for being such awesome individuals. The Hotel is very lucky to have you and they should give you a raise.