La Quinta Inn & Suites by Wyndham Cleveland Airport West

As soon as you walk in you can feel how yuck the air is. And soon enough you start to feel sick. The closer you get to the pool, the stronger the urine scent is. The pool is gross and cloudy. No signs of filtration at all. Water is standing The hot tub is not working and has dirty standing water with sediment at the bottom. The ground surrounding the pool needs tending to. This entire place needs tending to. The tub fills with water as you’re trying to shower- which shows lack of maintenance. The room carpet wasn’t vacuumed. Thank goodness we could open our room window, the air quality in that hotel made us sick. This hotel is not being cared for. They are just running through guests with no real experience to offer. It’s just a place to stay. It’s gross and we should have slept in our ca

YOU HAVE TO CALL AND SCHEDULE YOUR SHUTTLE! Its not a normal running service (like other hotels.) The maintenance guys (who I assume stop doing what they are doing) are who will be picking you up in a little mini van. They also don't guarantee a shuttle out for early mornings. They don't start until after 6:30 AM so that rules out any early morning flights. I had to book an Uber to make sure I got to the airport on time. For the pick up I had to wait nearly an hour. The guys are super nice so its definitely not thier fault this place is run down but it would be nice if they updated the website stating the free shuttle doesn't run on a normal schedule. The lobby is not what you can expect in the rooms. The lobby looks fantastic compared to the rooms. If all you're doing is sleeping here b

Room was nice. Gentleman at the desk very accommodating since I wanted to watch the sunset. Needed to figure out which side of the building the sunsets on so he could give us a room on that side. Got a suite. Everything very clean and tidy. Door is a little thin, so you hear all activity in the hallway but other than that everything went very well. There is a large mall across the street and lots of places to eat in the area. The surrounding area is very clean and safe. Did not take time in the pool and was a little disappointed that the Jacuzzi/whirlpool was out of service at the time. Elevator tends to bounce when going up, but is smooth going down.

Positive: The continental breakfast, location and the staff was amazing! Negative: The cleanliness of the bathroom at which had some light mold within tub, it was outdated, I did not like the fact that the housekeeping did not clean or change linens for 3 days or upon request

The hotel lobby is nice and clean. The room was fairly large with a comfortable bed. The bathroom however was not that great. It was tiny with the commode very close to the tub/shower. The shower curtain rod was on the verge of breaking away from the wall. The area around the tub was cracking quite a bit. It was clean but it needs a good update. The pool was being redone but that was fine. The breakfast is more of a Continental breakfast, with eggs, sausage, links, oatmeal, and a waffle maker without any batter and Cheerios. It did have orange juice and milk. I didn’t eat breakfast there but I observed the area. The man at check in and the man at checkout were both nice and helpful. The location is good with it being near a mall and restaurants. It was very quiet inside and outside of the