Kalamazoo Hotel & Suites

Positive: Quiet. Beds were comfortable clean. Housekeeping was great and was happy to help with extra towels. Negative: no signage . Pool was closed . No one at front desk on arrival. no shampoo, tub was missing drain plug/mechanism. breakfast gross/ dining room unclean. .No USB plugs in rooms. No convivence stores/restaurants nearby.

This is a VERY tired property and NOT up to the Holiday Inn standards we have come to expect. The staff is great, friendly, helpful and kind. The bed and bedding are very nice as well as the towels but this is a 60’s hotel. It is very dingy and poorly lit. There are no USB ports and it just smells musty and old. Unless they upgrade this property we will never stay here agin.

Lol, ok hear this. So after 10 hours of driving and finally stopping to rest. We land here in Kalamazoo right around noon. Called to ask for an early check in. And was told no at first, then said they could make it work. We arrive 10 mins later. Decided to smoke our “MEDICINAL CANNABIS” prior to checking in. We are then told that we smell of weed and was denied checkin until 3. How absurd is that!? Sounds like a personal issue…… (Update. Her name was Perla, however after being here and speaking with the manager and other employees. Not bad at all, spacious and clean room, cheaper and better than any other option. I recommend………………………. Just avoid Perla)

DO NOT RECOMMEND!!! Would give 0 stars if I could. Room was worn down and the cleanliness was absolutely unacceptable. Mouse FECES found in all THREE beds in my room. Not to mention garbage behind most of the furniture, toothpaste on the doorframe of the bathroom, the kitchen area was VISUALLY dirty. Floor clearly was not vacuumed, found nail clippings and other trash scattered around the edges of the floors. Only received 1/2 off my room, even though I had to STRIP AND CHANGE THE SHEETS AND PILLOWS for the beds due to the mouse FECES and even wiped down the surfaces. When I brought this up to the night auditor and GM they genuinely lacked concern but expressed "confusion" because the room was used and cleaned recently. Absolutely awful in all aspects. The mouse FECES found in all 3 beds i

Our room was fantastic!!! Everything was clean and smelled great. The day time receptionist was amazing. She even went as far as calling to let me know my daughter left her winter hat at breakfast . We stayed for a week and enjoyed our time there.