JW Marriott Houston Downtown

I always have good experiences at this hotel but I wanted to highlight the level of service on my check in on 1/26. I had a long travel day and was getting into the hotel after midnight and was thinking how awful the day had been. I get up to my room to find an amazing assortment of desserts as well as a birthday card from the staff. This level of going above and beyond really made my day and all of a sudden the travel wasn’t so bad. Thank you!

I’ve stayed at this hotel for a total of about 20 nights this year. The staff is what makes this an exceptional hotel. As a Bonvoy Elite member I appreciate the Executive lounge for morning breakfast. Good selection.|rooms are spacious and clean. The bar has an excellent selection of drinks and good food options. |Staff quality is high. Special call outs to Lexi at the front desk and Ike tending the bar. Really make me feel special. |One improvement opportunity: as a Bonvoy Ambassador member, I have yet to receive a gift…hint..,hint ||Basically this hotel has spoiled other so so hotel experiences for me.

Here for work, my stay was pleasant. Everyone from top to bottom was curtios and friendly. The room was serviced daily, the best comfortable and those pillows were out of the world. The restaurant was inviting and cosy and the food was delicious, with a wait staff eager to please. The downtown rail system was my only contention, making the parking experience a little inconvenient.

Positive: The room was nice Negative: It was our anniversary and my wife’s birthday. My wife had to work all day so I got to the hotel before her. The hotel staff would not let me check into the room because the reservation was in my wife’s name. I had an email with the confirmation,

Stayed here for the Houston Marathon weekend. The rooms and everything were maintained really well. For being all booked for a busy weekend they managed it all well. One note, they need slightly better customer service with check in and check out. Offered to help with my bags after I already walked in and before I checked in- this could be offered at or after check in. At check out, it was confusing if I was good to go or if I they needed anything else. A simple, “thanks for staying, have a nice day” would’ve been clear that I was good to go.