InTown Suites Extended Stay Houston TX - IAH Airport

This property has extremely unsanitary and unlivable conditions. The room has a visible roach infestation, and there are mouse traps placed throughout the room, clearly indicating an ongoing pest problem. The toilet is also not functioning properly, which creates additional sanitation concerns. No one should be expected to stay in conditions like this. We attempted to contact management multiple times, but no one answered the phone or responded, and no janitorial or maintenance services were provided. Because these conditions are unacceptable and unsafe, we are leaving tonight and requesting a full refund. No human being—regardless of their financial situation—should ever be expected to live or stay in conditions like this.

My stay at InTown Suites near IAH Airport has been a really positive experience. The location is super convenient, especially being close to the airport, food spots, and main roads. The rooms are clean, comfortable, and set up perfectly for extended stays, which made things a lot easier for me. What really stood out was the staff — they were professional, respectful, and always willing to help whenever I had a question or needed something. The property is quiet, well-maintained, and feels safe, which is important when you’re staying somewhere longer-term. Overall, InTown Suites IAH provides great value, a stress-free environment, and solid customer service. I’d definitely recommend it to anyone looking for a reliable extended-stay option in the Houston area

The staff and the manager Anthony are very rude and act like they don't know how to do their jobs. This is not very profesional and if you have people like that whom works there that will cause them to lose alot of customers. I hope in the near future that they can have and get better staff and manager in your business. They need to clean up that one, are better yet close it down. With all that traffic and people in parking lot it is as this is projects apartments are the ghetto

I originally booked a one week stay based on the photos on the booking.com site with the intention of staying an additional 3 weeks. The front office staff was very friendly and helpful. I was very disappointed with the condition of the room and the it smelled of cigarettes. I asked the front office and they said that's the only available room. I stayed one night and checked out the following day since I couldn't tolerate the smell. Front office staff tried to get me a refund or transfer to another property but I had already booked a another place. Needless to say I had very little confidence that their other location would have been much better I'm hoping I can post photos so you can judge how yourself.

The rooms aren't bad but still need approvements and the sink clogs and the the people around here are doing to much which can cause problems for Intown Suites and the gate needs to be repaired on the side of the building more security at the back of the place.The back door needs to be repaired and this out of respect.