InTown Suites Extended Stay Houston TX - Hwy 290/Cypress Fairbanks

I have been put on a DNR do not rent. And corporate or no one can tell me why or what I did. I left with no complaints from property management or was never asked to leave. I have emailed corporate and they can not answer my question but to say I violated company policy. But no date or reason. Think it was by mistake and once you are on apparently its permanent. This is ridiculous. I know I did nothing wrong even spoke with last manager and he did not put me on it.

the entire hotel room is covered in roaches. i saw at check in 5/31/2023 and I asked the front desk office if they could switch rooms they told me that housekeeping have not cleaned up and finish any other room so there was no other room available, and offered to have the room exterminated or we can start the process for a refund. when I came back later on that night, the room was covered in roaches from the ceilings, the food in the fridge and the bed. I’ll called the after hours number and the maintenance man came out and did a quick extermination spray, but told us we had to stay out the room for an additional 30 minutes because the fumes were so strong - which it caused my asthma to flare up and almost gave me an asthma attack which would’ve led to a hospital visit. maintenance told me

My room was 25 yards from Highway 290. Deafening at all times of night & day. Requested a weather strip/sound barrier for the door - never happened. Two many drug addicts. Temporary staff did nothing about it. Even allowing the return of a guest who stabbed another! Temp staff overcharged me twice! Even cancelling my stay when I was rushed to hospital after collapsing. Then they increased my weekly long stay fee to reflect a new booking despite staying over after 13 weeks already paid for! Come back soon Dominique. You’re sorely missed as the manager.

When arriving for my week long stay, the office was closed at 6:58. I looked around the entire building for help, and ended up finding a RESIDENT to tell me they closed at 7. Keep in mind I was at the door before 7. When I called they told me they closed at 6, even tho the confirmation email said check in was from 11pm- 7pm. THEN I changed my check in date to the next day and they attempted to charge me THE SAME EXACT AMOUNT. Big grifting happening here. I stayed in my car last night. WILL NEVER RECCOMEND THIS LOCATION TO ANYONE EVER.

I enjoyed my stay here the rooms and everything were well put together all because of the manager Dominique Williams. She was very welcoming and made my stay here smooth sailing.