Hyatt Regency Cleveland at The Arcade

This hotel was beautiful, the staff were very very helpful and polite. Always clean, and they offer daily room refresh. They also have cribs/playpens available for travelling with children/infants. The food available downstairs is also delicious with their in house bar and diner. The check in and out was fantastic and simple. Can be a bit noisy is there are events as the hallway kind of acts like a tunnel with echo's very easy to project. Still was able to sleep really well on the comfy beds.

We had a stay from hell at this hotel. At first sight the hotel looks amazing. Until you take a closer look. The hotel has come in to the years. Sound isolation is non existent. Beware of that when booking an arcade room. Further more the state and hygiene level of the room were below every acceptable standard. The first and last time for us. Repairs were very badly done.

Positive: Everything was fantastic, the architecture, the food, the customer service was top notch, the Christmas decor was a nice touch made it warm and inviting. Cannot wait to stay at this hotel again in the future. Absolute perfection!!! Negative: No

Awww man. Stop by on your way to a different hotel and take a picture of the lobby. This is smoke and mirrors. The shops are empty and you have to go out for good food. The front desk staff was inconsistent. There was a friendly guy next to an unfriendly person wearing a mask who checked us in. She was borderline rude. The TV is old and does not have any streaming service capabilities and the grand bed is not grand at all. I actually feel duped and that sucks. I will not be back.

Historic Arcade Charm Meets Exceptional Holiday Experience—A Cleveland Gem We stayed at the Hyatt Regency Cleveland at The Arcade for three nights over Christmas 2025 with our 3-year-old son and Shetland Sheepdog, and it exceeded expectations. The property occupies a beautifully restored 1890s arcade building that transforms into something magical during the holidays. The five-story atrium with ornate Victorian ironwork was adorned with thousands of twinkling lights that had our son absolutely mesmerized—he spent twenty minutes just gazing up at the glass ceiling each time we walked through, which was featured at the end of the 2025 Superman movie. The location proved ideal for our Christmas visit. Tower City Center connects via skyway (about 3 minutes covered), providing easy access to