Drury Plaza Hotel Cleveland Downtown

This is the best hotel experience I've ever had. Especially if you love friendly staff fantastic rooms comfortable pillows a fully stocked breakfast buffet and yummy hot snacks with cocktails at dinner time. Just such a wonderful experience. We visited Cleveland from Detroit after we lost our long time pet. We were super sad and wanted to go on a mini trip to clear our thoughts. I'm so glad we chose the Drury Plaza Hotel and I can't wait to come back. And the valet guys were awesome. Antonio was super friendly and knowledgeable and instantly put us in a great mood when we arrived. Thank you Drury staff! Sandy and Nick

By far one of the best hotel experiences my sister and I have ever had! Upon arrival, Nya helped give suggestions for local restaurants and was quick to help with any questions we had. We had a room on the 5th floor with a great view of the Christmas lights and the gigantic Key Tower, looking around at the historical buildings was amazing. Yunus and Layne were attentive and very approachable with any issues we had. The location of the hotel is great and it felt very safe walking, even at night. I am so grateful that it was in walking distance of most places we visited. The nightly rate was very reasonable and the valet parking was reliable. We went to the Kickback every evening (it's a complimentary dinner buffet and you get a drink ticket to get up to 3 alcoholic drinks per person between

I travel to CLE once a month for business and each time I come to this location the front desk is personable, accommodating, and informative. Typically the valet is generous but quiet however, this evening Abdul was my valet attendant and he gave exceptional customer service. I even had to come right back out unexpectedly and he was on it. Great customer service is getting harder to come by but Drury has nailed it. Chelsea in the lounge was great as well. I saw some management for the chain meeting and almost told them to keep up the great job with personnel!

We had a great night at the Drury! The room was large, clean and very comfortable. There are some meals included and we didn't want to go out after traveling, so that was a great surprise. Every staff person we met was welcoming, helpful and kind. I would definitely stay at a Drury again.

Positive: This hotel was fantastic from beginning to end. The 5:30 kickback where you can get food and free beverages in itself saves you so much money we had children with us everyone was able to eat and fill up before they went to a concert. Negative: ""