Hyatt Regency Chicago

Positive: Clean, Location, fast service Negative: Room is very small. They upcharge for everything. Parking says $87 they charge me $116 for one night. It says $25 resort fee. I got there and it was $38. Upcharge $30 for a room with view of water. Also waiter at Big bar was very rude.

My boss and her husband planned a weekend away for my husband and I to stay at the Regency Hyatt and attend the Phantom of the Opera. They upgraded our room to a suite as a surprise. To say our experience was beyond our expectations would be an understatement. The staff was friendly and helpful, the room was modern, clean, and filled with goodies to improve our stay (robes, slippers, waters, coffee, etc). The hotel was less than 10 minutes from the Shedd Aquarium (which we loved) as well as the showing of the Phantom of the Opera (which we also loved). The bar inside the hotel was lively and the staff was quick to wait on us and very friendly. Overall it was a great experience.

We had 3 moms and 4 kids in our group. We requested an adjoining rooms and they honored our request. We had a great stay. The rooms were clean and roomy. With adjoining rooms you can only get a double queen bed room, with a King and pull out room. That worked well for our situation but might not work for all groups. We were in town for a concert and we were able to walk to the Salt Shed for a concert and to a restaurant for dinner. They only offer valet parking which worked well for us because we were able to walk everywhere. As in all cities, parking is expensive. The continental breakfast is good, a lot of options. There are great views of the city from the lobby and breakfast area. Great experience.

First and foremost, you will not find a friendlier front desk staff in Chicago. These individuals make you feel welcome and appreciated. Tresa was nicest front desk person at a hotel that I have ever met. She went above and beyond! So grateful for everything she did to make me feel like a close friend. Rooms are nice, I was in the east tower. You won’t be blown away by the space or the bed, but you won’t be disappointed either. Views are nice depending on where your room is at. Some rooms have a beautiful view of the river or certain parts of the city and some rooms look into apartments. Big Bar is a popular place to socialize on the 2nd floor. I highly recommend you stop by even if it’s to just look at the center tower of spirits. Restaurants on site are decent. Food is middle of the road

I stayed at the Hyatt Regency Chicago for three nights while attending a conference, and I don’t recommend it. While the location is excellent and the rooms are good quality, the hotel’s dining is a major disappointment for business travelers. After finishing a late business session at 8PM, I went to the hotel bar for a light dinner. As a vegetarian, the menu offered virtually nothing. Surprising at an upscale Chicago hotel, but still not unusual for us veggies. I reasonably assumed I could simply order room service. I went up to my room only to learn that they have no room service. For a major convention hotel, the poor selection in the restaurant and the absence of in-room dining is a significant failure. If you might need a late dinner of any quality, or you risk relying on room service