Hyatt Place San Antonio-Northwest/Medical Center

Exceptional customer service 👏! Front desk staff are extremely sweet,kind,helpful and so pleasant. I truly cant say enough about our stay here. It's super nice~ super clean~ small convenient store for you needs down stairs by front desk.Board games that you can check out ,just let the front desk know which one you grabbed, give your room number and boom! Family game night! Return to front desk when finished ~We enjoyed that. They have a nice pool.Nice doggy area too!! Without poop everywhere!!! Thats BIG! We really appreciate that and so does are Harper girl🐕. They have a great breakfast 😋 yummy!! I mean??? I could go on and on....Restaurants in walking distance,bonus! There is also a Cool food truck area ~With live bands and it was super fun. It's walking distance too! We Definitely reco

Positive: Nothing I want a refund Negative: Delay for check in reboot computers come back in 15 min and run cc again and then got room and about hour later went to get food and they wanted to run cc again then was not able to get back in room 216

The night audit Abigel was fantastic. Her customer service was exceptional. She was incredibly attentive and paid close attention to every detail. The two Alma’s who work during the day are equally impressive. This hotel boasts an amazing front desk staff, and I thoroughly enjoyed the remodeled rooms and lobby.

Like the remodeled. Rooms love carpet was removed. Little expensive. The employees good special recognition to Gracie who always attentive, excellent communication, always saying hello and ready for our needs, just a great asset to this Company. I will hire her in my Company at any time.

I had a great stay this past week. The renovations look great and I really liked the room. The breakfast had great selection and good quality food. The service was incredible, I checked in late due to unforeseen event and they were great. The front desk team in the morning was phenomenal and really accommodating. Booking again tonight thru Monday. This is a steal for the rate!