Hyatt Place Chicago/River North

Maria & Santasi & Jasmine helped make breakfast great. Loved the pork sausage and colorful potatoes! Felt fancy. Room was clean. Sad about the TV not working but I know they are working on it. Great location. Was able to drop off our luggage when we arrived early. Free water bottles was a wonderful perk! Close to trains and busses was very helpful.

My adult daughter and I checked in around 11:30am and were told rooms were available if we wanted to pay $25 ($30 including tax). I mentioned we both were Explorists- it didn’t matter to her. We paid the fee and went to our room- neither key worked. Back to the desk to try again, I asked about a walk in shower, and was told it only comes with a King bed. I had previously received an email stating only one elevator was working, so we waited. The new keys worked and the room was clean, however, the refrigerator didn’t work. I called the front desk and a new one was delivered and it worked. Hyatt takes such pride in their appreciation of loyal members, so I was surprised after all of this, we weren’t offered to waive the fee. I understand this early checkin fee has become a policy at some hot

All is good except the noise from the fire department from the opposite and the hole below the door is too big the flow wind can go through

I really like this hotel— wonderful location and staff! Comfortable. Great breakfast buffet. Breakfast could be improved by consistently utilizing the real plates, utensils, mugs, and cups clearly available in the restaurant. There is no need to add so much to the landfill when these are right there. Also, please make recycling available to your guests.

I surprised my husband with this trip and I was delighted at how Marisol took care of us upon checking in, being thorough and quick to offer suggestions to better enjoy our stay. Our room was cleaned by Barsha, and the room was absolutely spotless (and we carry a black light to verify!) and last was D³Angelo helping to coordinate our luggage and checkout. All three of them and all the other workers were very welcoming, pleasant and accommodating. I'd definitely come back!!!