Hyatt Place at The Hollywood Casino / Pittsburgh - South

We had a great stay! Check-in and check-out processes were easy. The staff were friendly and welcoming. The room was clean and cozy. We love that this hotel is attached to the casino. The checkout time of 12:00 noon was nice because we didn't feel so rushed in the morning. We were also happy to enjoy a complimentary breakfast. I would highly recommend!

Our room was neat and clean. Room 418 was close to the elevator. Unfortunately, we could occasionally hear elevator noise. The bathroom ceiling looked like it was being repaired. Not sure if it was completed. |However, it was all we needed . Overall the room was fine, the beds were comfortable. The room was clean. Upon check in Brandi was very efficient and pleasant. While she was securing our room, Kyle M. gave me a huge welcoming smile and said “welcome back, good to see you”. That was such great customer service. What a great way to make customers feel welcome and special. |We try to make it to this area once every 4-6 weeks Spring thru Fall. It’s a nice fun getaway for us.

Positive: Attached to the casino and lots of food options and shopping close by Negative: Where to start. Our room was not cool at all. Parking was impossible.There was no hot waterRoom was dirty under couch has never been cleanedAuto charged for breakfast even if you don’t eat Staff was terrible

Upon entering the facility, we were greeted with " you must have booked with Expedia ! " . No we did not . We called directly . Then we were told " no , you booked with Expedia ! " Again no we did not . Ok I asked if we had a room , after driving 2 hours away ! And the response was yes .... Great no issues then . Nope it was only the beginning. The next morning we get up just in time for the much needed hot breakfast . Not knowing it was NOT included in our room rate ! ! We were informed not once but several times that it was from 6 am till 10 am . And if we didn't want it , we needed to tell the front desk asap due to the fact you are "AUTOMATICALLY " charged for it anyways ... I have never ever in my life heard of such things . Since when can a hotel chain charge you for a service you ha

I have stayed at this hotel several times over the past 10 years or so. It was always a favorite. I was sad to see the decline of this once fine hotel. We were on the fourth floor, convenient to walkway to the casino. The carpet in the hallway was dirty, and there was a musty smell. Rooms were quite dated . Wallpaper peeling and with water damage. The first day, we asked for a box of tissues and reported a blow dryer didn’t work. Neither was addressed. The carpets needed vacuuming and my mother in law said there was a fake finger nail from someone attached to her sock. Breakfast was ok, would’ve enjoyed the omelets more than one time over our 4 day stay. Ice machine was broken on 3rd floor. Price was quite high for our experience. Sadly, we will probably stay somewhere else next time. We u