Hyatt House Houston/Galleria

If zero stars were an option, that’s what this place deserves.||||I’ve stayed at many Hyatt Place locations before, and they have always been great. Unfortunately, Hyatt House Galleria Houston was a complete letdown and easily the worst Hyatt experience I’ve ever had.||||1. Rude and unprofessional front desk staff||From day one, the receptionist was not welcoming and failed to properly explain where guests are supposed to park. For three days, we parked in front of the hotel because no one told us otherwise. On our last night, another receptionist rudely stopped my wife and our 1 year 3 month old daughter while they were heading to the room and aggressively questioned why we were parking in front instead of the garage.||When my wife calmly explained that no one had informed us, the recept

Everything about the facilities, including the showers and equipment, was quite good, a bit old, but in a busy city like this, you can't ask for more. I felt it was well-deserved for someone from Dallas visiting here. However, what bothered me was the attitude of the staff. They offered free breakfast until 9 am, and we ate and chatted. Around 9:15 am, a staff member came to clean up with a very disrespectful attitude. She slammed things down while cleaning and made very loud noises, drawing everyone's attention at the breakfast counter as if she were tired and wanted everyone to leave so she could clean up. Even after everyone had left and my family was still sitting there drinking our last glass of milk, she deliberately continued cleaning at a table opposite ours, cleaning roughly and r

This hotel is not up to Hyatt's overall higher standards, it's dated in most parts of the hotel. General maintenance issues are visible every where. The hotel works for some people but it wasn't what we expected. The service was not very helpful at all with special requests and treats guests more like apartment renters. I don't recommend.

I stayed here for one night and was given a room occupied by someone else. I used the key card to get into my room and someone was asleep in the bed. Scary for me and for them. I went back to the front desk and nobody was around. The staff ensured me nobody was supposed to be in there. They went to check to confirm and moved me to the room next door.

Positive: None Negative: The room was very small. Wires hanging on the ceiling. Informed front desk and told about the wires hanging on top of our bed. The front desk personnel was rude and said there's nothing they can do!! We stayed all our 3 days in that unsafe room!