Houston Marriott West Loop by The Galleria

I stayed at this hotel and booked in advance. I checked in and was told to pay a $200 security deposit which is standard. What they don’t tell you is that they will charge you again for the security deposit and the cost of the original stay. I ended up paying 4 times what I originally paid in advance. I was barely within my credit limit because I didn’t expect to be charged a total of around $900 for a $250 stay. Beware of this because I do not know if they would have charged back the money if I didn’t ask about the extra charge. They say it was normal to have the extra charge but it seems weird to pay twice the amount and double the security deposit. (I.e. prepay $250 for the stay and then $200 for the security deposit and then an extra charge of $450 as the combined total of both) (I di

I recently stayed at the Marriott Houston West Loop, and I want to recognize Aidalys for her outstanding service. As a Marriott Platinum Elite for Life, I truly appreciate exceptional hospitality and Aidalys delivered exactly that. She was warm, thoughtful, and extremely knowledgeable. I was very thirsty upon arrival, and without hesitation she offered me a bottle of water, which meant a lot. She even remembered my name, which made the experience feel personal and welcoming. Aidalys is a true asset to the hotel and absolutely deserves recognition (and a raise!).

Positive: location wasn't bad for what we needed to do Negative: Room was dirty. Open soap in shower. No carts to move luggage upstairs. Was told by the valet if you are going to leave the car overnight they would move it into the garage because it wasn't safe to leave outside overnight in that neighborhood

My husband booked a room to celebrate my birthday and the experience was not great. Not too many snack or food options there for starters. The room was just ok. Nothing spectacular. They have a shuttle service for a 3 mile radius. My husband called the front desk at 6:30 to see what time they stopped and the lady said 9 pm. We asked the driver what to do when we are ready to be picked up and he said just call. We call at 8:20pm to be picked up and they tell us the shuttle stopped at 7. After going back and forth for about 30 mins they finally decided to pick us up as a “courtesy.” Why would we have the shuttle drop us off if they stopped at 7 when we could’ve just got our car from the valet?! What sense does that make?! We asked for a manager but were told he wasn’t on duty and that he rea

I’ve stayed at the Houston Marriott West Loop twice within the last three to four months, and unfortunately both experiences were consistently disappointing. During my previous stay, I encountered multiple issues, including valet delays, housekeeping failing to refill shower gel, and a brown liquid splattered in the corner of the bathroom, which raised serious cleanliness concerns. Fast forward to my most recent four-night stay, and the same problems repeated. Housekeeping again failed to refill the shower gel—even after I left a clearly visible note on the housekeeping card and placed it on the mirror. I ultimately had to use the hotel’s chat function in the early evening to request that my room be cleaned and supplies replenished, which should not be necessary during a multi-night stay