Hotel Zena Washington DC

Horrible experience. This hotel is currently ignoring my department's calls to rectify wrongful charging. Hotel Zena charged my incidental card instead of the card on the reservation, and has now proceeded to ghost my department (the sponsor) and refuse to coordinate a very minor error on their part. What’s even crazier about all of this is that they would still get paid regardless. They made a mistake, and refuse to rectify it, for reasons that are beyond me. Now my department must reimburse me directly. On my first night, I discovered that there was a leak that was seeping through the wall whenever the shower was on. I went downstairs and kindly explained what I noticed, and a particular staff member at the front desk was already dismissive right off the bat. She asked if I wanted main

We recently stayed here on a reservation booked through American Express Fine Hotels + Resorts, which includes a $100 property credit. At checkout, the process felt rushed and we were essentially brushed off. We were told the receipt would be emailed to us, but we never received it. After traveling home, we had to call the hotel later that day just to obtain a copy of the folio. It was only then that we discovered the $100 FHR property credit had not been applied because the wrong card was used at checkout. At no point during checkout were we reminded that payment needed to be made with the Amex card to receive the benefit, despite the reservation being flagged as FHR. Had the checkout process not been rushed, there is a strong chance this could have been corrected on the spot. There was

We hosted our annual Women's Entrepreneurship Celebration at the Fig Leaf bar and everything was phenomenal. The entire events team went above and beyond to help make our event a success. The space is so gorgeous and inspiring. The food and drink was delicious. And so many of our event attendees had no idea such a great space existed in the heart of DC! More people should know about and make use this amazing hotel.

I loved my stay here! The rooms are super cute and the beds are so comfortable. The rooms are really nicely sound proofed and I could hear the elevator and I was next to it. I had an issue 100% on my end with my credit card due to forgetting to set a travel notice. The staff was so incredibly kind about it and patient as I got the hold removed. Seriously such a quirky and fun place!

I loved this hotel ! It was clean, comfy & cozy. The staff were so kind & helpful. The overall vibes were cool & the location was very convenient!!! Can definitely walk places without having to drive. My only complaint was a 40$ utility fee.. they do notify you but threw email in small print. So if you don’t read throughly you’ll be surprised because they do not mention it at the front desk. Besides that i loved my stay & would definitely stay here again !