Hotel Indigo Williamsburg - Brooklyn by IHG

Such a long review but there’s something’s that need to be addressed.. Especially with being a IHG MEMBER I chose this hotel specifically to celebrate my boyfriend’s birthday it felt like the perfect choice. I booked a King Loft Suite and did extensive research beforehand because this stay was meant to be special. Unfortunately, from the moment I arrived, the experience went downhill. I originally contacted the property on January 25th, right after booking, to request an early check-in and late check-out due to our tight schedule and the fact that we were traveling over 1 hour and 45 minutes from home. I was advised to follow up closer to my arrival date. Three days before check-in, I spoke with the front desk and was clearly told that I would be able to check in by 10:00 AM (or earlier

We visited Indigo Williamsburg in December of 2025. Check-in was uneventful, and we had a sparse but clean, nice room on the 6th floor. |This is a convenient spot for Williamsburg, with a subway station right outside the door. Walking was also easy for restaurants and a nice market across the street.||Note that there is almost no drawer space for your clothes in these rooms. There were two small drawers available. That's it. There is a full length hanging area that was fine. Bathroom area is recently remodeled and is great. As I said earlier, the room was clean, and the thermostat worked well and kept the room comfortable. ||The beds are very firm. We asked if they had a mattress pad, and they said yes, but unfortunately, the hotel was sold out and they didn't have any left. Ugh...||There

Positive: Nice front desk staff. They were very kind Negative: We had several days of erratic or no hot water for showers .. one evening of no heat in the room on a subzero day Technician finally arrived to repair after waiting several hours Not good

We stayed at Hotel Indigo Williamsburg, located at 500 Metropolitan Avenue, Brooklyn, NY, from Friday, January 30th through Sunday, February 1st. The location itself was not bad, and the weather during our stay was frigid. The staff members we interacted with were kind and polite, which made the situation even more disappointing. I strongly recommend that anyone considering this hotel ask directly if they have HOT WATER before booking. During our entire stay, there was no hot water at all. We washed our hands in freezing cold water, washed our faces, brushed our teeth, and attempted to shower in ice cold water. In the middle of winter, this was not just uncomfortable, it was unacceptable. If you are traveling with children, you absolutely do not want to stay here under these conditions.

‼️ Don’t stay here. ‼️. During the absolute coldest stretch of winter, their hot water was not working in the hotel, yet they did not disclose this to guests during check-in. This is deceptive and frankly boggles the mind, especially since hot water is a necessity for public health and basic comfort. I’m seeing their responses to guests saying things like “we appreciate your feedback and we will make our management team aware.”… GIVE ME A BREAK! It is simply common decency and respect to your customers to make them aware of an issue Such as this that has a major impact on their stay. hotel management should have known better,yet they withheld information from guests during check-in. I am actively losing faith IHG as a brand because it is clear they do not care about the customer experien