Hotel Indigo Memphis Downtown by IHG

Terrible Experience – Last-Minute Cancellation and No Compensation I had an awful experience with this hotel. They canceled my reservation at the very last minute, just before my arrival, without offering any proper compensation. Instead, they suggested a cheap motel that costs barely half of what I originally paid, which is completely unacceptable. This kind of unprofessional and irresponsible behavior completely ruined my travel plans. I booked well in advance and trusted that the reservation was guaranteed, only to find out that the hotel didn’t honor it. There was no apology, no refund adjustment, and no customer care at all. If you’re considering staying here, think twice. This hotel clearly doesn’t respect its guests or commitments. Absolutely disappointing and not worth the risk.

Hotel is in a great location, close to alot of restaurants and live music. The room is nice and comfortable, but was not very clean, especially the towels, one had stains, the floors are sticky. Unfortunately they are also out of coffee at 6:00 in the morning, even kuereg pods!! I have stayed in ihg hotels all over the country and have never experienced this. I paid a good amount of money for this hotel and I cant get a clean towel or a cup of coffee. Bummer.

The photos on the app match exactly what you see upon arrival. The rooms are spacious and updated! The A/C worked great and the shower water was hot. I like that the entrance isn’t directly on the street which gave a safe, secluded feel. Plenty of seating in the lobby and updated equipment in the fitness center! I found street parking for free instead of paying for their garage. The staff is friendly and hardworking. I watched multiple employees cover different tasks. Will stay again.

Double charge for accommodation still waiting for refund!|Stayed here 3 nights as part of a multi destination holiday, all paid up front as part of the holiday, presented the voucher at reception on arrival, authorised $75 on arrival. When checking out told all sorted by Layla, asked for print out of bill, discovered charged for accommodation $412.95, Layla the Front Desk Specialist said it would be refunded, spoke to Keenen May Duty Manager on shift he said he would sort out the refund circa 10 days. No refund almost a month later, travel agent emailed Keenen who apologised and said would process the refund, still not happened and no response from the hotel. 2 issues I only authorised $75 payment and they took $412.95 without authorisation definitely not good. Secondly Charged for accommo

Love Love Love!!!! This hotel was everything! The staff… ALL of them were top notch! The retro decor was sublime. Parking garage was convenient. Walking distance to Beale street and other amenities. Can’t wait to go back!