Homewood Suites by Hilton Yorktown Newport News

I stayed at this location for a quick road trip for a concert at the Hampton Colisseum. The location is great...not too far from the highway and there are plenty of shopping centers, restaurants, gas stations etc in the vicinity. The women at the check in desk were very friendly and helpful. My only complaints are that I didn't get my free water as a Hilton member (I saw someone on the elevator with her water in a bag) and the housekeeping person woke me up by banging on people's doors early in the morning. It was so loud it sounded like she was banging on my door! I was annoyed because it was an hour before my alarm was set to go off. You could also hear people talking and laughing in other rooms on the floor. Not a big deal for me, but if you prefer a quiet atmosphere, take that into co

Positive: The chia seed pudding at breakfast Negative: My room locked me out of it while I had the key. It made me late for my birthday plans. And this is a usual thing that happens. The pool was not heated like it stated

Our family had such a beautiful experience at Homewood Suites by Hilton Yorktown Newport News. We stayed there while waiting to move into our new home, and what could have been a stressful time turned into such a comforting and memorable chapter for us. From the moment we walked through the doors, we were always greeted with the warmest smiles. The front desk staff truly went above and beyond to make us feel welcomed and cared for. Mrs. Kelly, Sean, and Mrs. Karen were especially incredible. They didn’t just do their jobs they made genuine connections with us. They remembered us, spoke to our children with kindness, and always made us feel like we belonged there. Seeing them each day became something our kids genuinely looked forward to. As a parent, that meant everything. Housekeeping di

I recently stayed at this location due to the great reviews of cleanliness. BIG MISTAKE. Upon entering the room, I noticed that the floors were left completely untouched by the housekeepers. There were clipped fingernails in the bathroom floor, dirt in the kitchenette, BLOOD on the bathroom door, hair in the shower. I believe the bedsheets were changed (hopefully) and that was it. We arrived to the hotel very late after a trip to Busch Gardens and were in a rush to put our daughter down for the night. Thankfully we brought a pack n play for her because I didn’t even allow for her to walk around. We went to breakfast the next morning where the waffle mix was taken up early and I had to ask for forks. Overall this stay wasn’t a good one and they are refusing even partial compensation. Absolu

1. The staff; all of them; were cordial, friendly and courteous. 2. Lobby and foyer was neat, clean, well maintained, and stocked with flyers of local and state attractions as well as upcoming events. There was also a copies of thr local business/community "Oyster Pointer" news paper. 3. Parking lot was clean, well maintained, and had sufficient security lighting. The was also a night security staff member on duty. Unaware of training nor observed if armed unless firearm was concealed. 4. Breakfast had a variety of selections with a few changes each day. The dining area was cool on cold and windy mornings. 5. Business and fitness center, pool, and self-service laundry was not used. 6. Room stocked with personal demand items. All lamps and lights were operational, included a large iron fo