Courtyard by Marriott Newport News Yorktown

The rooms are clean and I cannot say enough about how amazing the staff here are.. they have treated my children and I so well. Always friendly and overly willing to help with everything and with a positive welcoming attitude. I wish there were more people like this! Definitely must stay here!

Absolutely the worst—and most unprofessional—hotel experience I have ever had at any Marriott property. Avoid this Courtyard at all costs.||From the moment I checked in, it was a nightmare. My room was so filthy that walking barefoot ruined my socks from the grime on the floor. It’s obvious they do not clean the rooms properly. The phone in my room didn’t work, and the front desk staff was either incompetent or completely unprofessional—hanging out with friends who were screaming and laughing loudly in the lobby, disturbing guests.||Even worse, I had someone repeatedly enter my room without permission. One time, a man came in claiming my AC was leaking (it wasn’t). The front desk offered no explanation or apology.||Trying to resolve anything was a joke. I called the front desk 7 times—no a

Titanium member = I have stayed at a lot of Courtyards and this is up there in the roughest I’ve been to. Great location with multiple restaurants nearby. Service was great, but the hotel is just rough around the edges. Trash in parking lot and room, lots of minor little issues- shampoos not properly mounted, low water pressure in sink, and multiple cosmetic issues. Needs to be refurbished. Worked for three nights over holidays but don’t think will return again. Not on par with brand.

This hotel was in need of a face lift the last time I was there a year ago. Rooms have become shabby. You can tell about how much the cleaning staff cares just by looking in the corners. These corners were horrible. I'm glad I only needed to catch some sleep before heading off to My destination. It will be quite a while before I stay here again. I'll stay at another Marriott property but not here.

Nice staff. But the room was dirty, the second floor smelled like weed, and on our first night, there was a party raging until 2AM. Definitely not staying here again.