Extended Stay America Suites- Newport News - Yorktown

Positive: Front desk person cancelled my reservation upon notifcation of my concerns. Location suggests a nicer facility than it actually it is. Negative: ROACH INFIESTED. Smelled bad, I have never stayed at an Extended Stay, so perhaps I was a bit naive...I could hear every argument in the hallway. Doors, rugs, walls were stained and dirty. Roaches crawling throughout kitchen.

These rooms are absolutely unacceptable. I looked at 4 different rooms because the first one had a roach family there looking at me like I was in the wrong room. Each other room I checked, had the same thing, different family. For the price they charge for the rooms, I expected far better quality. Now I don't want breakfast, or anything they have to offer. The sad part is that it's in a good part of town. I wouldn't think I looked like this. The whole building should be shut down and fumigated fully. I will discourage anyone from coming here. Pay some more money and go to courtyard Marriot but NOT this place.

Would if I ever stay here again? Absolutely not. I had work responsibilities in town, so I stayed for 15 night late October into early November. By the time I moved in with my 2 cats, I decided to just deal with the issues instead of checking out and finding a new place. I booked my room with a lady over the phone, and upon arrival, the front desk quoted me a different total (they tried to charge me for 3 cats instead of my 2; each additional pet was about $250). I had to speak to a manager thr next day to get my bill fixed after arriving. Upon walking into the room, I couldn't help but notice the odor. It smelled like musty dog. My couch smelled even worse. I'm pretty sure a dog had previously peed on it, and they flipped the cushions around to hide a stain (I did not want to move them

There were no extra bedding available for the pull-out bed, no pots/pans, dishes or silverware available. When the pullout-out couch was pulled out, the mattress was dirty, there were used blankets, small toys, and potato chip crumbs (and a diaper) inside. I decided to leave and they were nice about giving me a refund.

Extremely poor facilities. While the agent who checked me in was pleasant and efficient, I was shocked to find my “full kitchen” devoid of any supplies. No coffee maker, no cookware, no plates and cups, glassware or utensils. Nothing, except a bunch of lids from a previous guest’s storage ware. The stove and range hood were filthy. Besides a very small TV pointed at the filthy upholstered sofa, and a broken closet rack, the room was devoid of anything remotely resembling an extended stay hotel. I won’t dwell on the questionable clientele encountered outside or the screaming kids inside. I checked out fast.