Homewood Suites by Hilton Waco, Texas

I like the Homewood Suites hotels. This one is no exception. Below is my summary of the hotel.|Location: Excellent! There were other hotels that looked well maintained and there were several restaurants within walking distance or a short drive of less than 1 mile. |Entrance: Staff was very friendly. The building looked clean but a little dated.|Elevator: There are two Elevators (one at the South end of the building and one near the entrance) They seemed to be hydraulic powered so they are a little slow; otherwise they were fine.|Hallways: Clean and quite|Room: I had a King Studio Suite. The room was well maintained but a little dated (to open the door, you have to slide the card into the slot). Air conditioning worked and was quite. I was impressed with how quite the room was, con

We had a great stay at Homewood Suites by Hilton in Waco. The room was spacious and clean, the beds were very comfortable, and the breakfast had a solid variety of options that everyone in our family enjoyed. What truly set this hotel apart, though, was the service after we had already checked out. My daughter accidentally left her favorite blanket behind, and when I called the hotel, they quickly located it and went above and beyond to help us get it back. Jeremy was incredibly patient, kind, and responsive both on the phone and through email. He walked me through creating a shipping label, carefully packed the blanket, and made sure it was sent on its way. I was so grateful for the friendliness and care shown, especially since they treated us just as thoughtfully after our stay as they

Positive: The manager was very nice and made us feel very welcome Negative: ""

Check-in was great, with good customer service, but the room was not clean to my expectations. The stove was dirty, and the pillows and sheets had orange/red stains on them. I ultimately felt unclean and didn’t enjoy the stay due to the lack of cleanliness of the room

The location is about the ONLY good thing going on in this hotel. The chairs are visibly stained. We had lukewarm water in the shower at best. The dishes were dirty in the cabinet. I called the front desk and asked for an extra trash bag, and was told, "Yeah no. You're gonna have to come down here for that." Everything in this room is obviously at least a decade (probably two) old, and it shows. A lot. If I wanted to stay in an outdated filthy room I'd have saved $100 and booked a motel 6.