Homewood Suites by Hilton Charleston Airport

I called a week and 24 hours before my stay and asked how the shuttle from the airport works. Both times I was told that “when your plane lands. Just call us and we’ll send the shuttle over for you. It’s active 24 hours a day.” I thought how great! I landed yesterday at 7pm, called for the shuttle only to be told “you didn’t reserve a shuttle ride. But we’ll send you a Lyft”. (I was not charged for the Lyft which I appreciated). But the Lyft driver stopped way down at the other end of the airport pick up (literally drove by us - he saw us and signaled us to follow him so we ended up running behind the car with our luggage). We checked in online and that went smoothly. The room was fine-although there was no pad of paper available so that I could leave a thank you note along with the tip fo

Positive: This was our second stay here. The first time it was a below average stay but we decided to give it another shot. This time the breakfast staff was better and there was much more food and selection. Negative: The pool area was not monitored and there were guests being quite rowdy, the pool was very dirty and there were no towels available.

The whole experience at Homewood Suites was great. The ladies at the reception desk were very helpful. I was offered a to go bag for breakfast since I had an early morning flight.They also arranged for an Uber to the airport since there was no driver available for the shuttle. The rooms and common area were well maintained. I definitely will stay there again.

Before I book anything, I check as many reviews on different sites as I can just to be informed and if it's worth it. I was so impressed with Hilton with this Homewood Suites that I couldn't wait to post a review. I encountered one pretty major issue, which I won't mention because it was fixed in a flash. I mean they were on it from beginning to end, it was handled VERY professional and efficiently. If I could have afforded it, I would have tipped every one of the staff. They were on top on their game. They all looked and presented in a professional, polite manner. The breakfast was your normal hot breakfast which they tried to vary it up a bit. No complaints there. The Wednesday social food was really good. Surprisingly, it was a full meal. I don't drink so can't comment on that part. The

Our hotel room was clean and very nice. Staff was very nice and professional. Breakfast looked good. Had a variety of options from cereal, pastries, oatmeal, fruit, coffee, juice, and a small hot bar with sausage, eggs, etc. Parking is limited and cost $25 a night but the cost of the quality of the room was reasonable so we felt that it balanced out the cost. They even have a restaurant and bar onsite. Would recommend. Would definitely stay here again.