Home2 Suites by Hilton Eugene Downtown University Area

My room was not clean upon check in. There was food on the floor, the top of the frig was so dusty you could write your name in the dust. The bathroom drawer that contained the hair dryer was full of hair. The shower door tracks had pink slime on them. The carpets were dirty and stained. The comforter and mattress cover were grungy and had blood stains on them. I scheduled a room cleaning a few days later but housekeeping never showed up. I had no towels or TP. I reported it to the front desk. I scheduled a room cleaning and clean sheets the next day. I left a note for housekeeping to please change the comforter and mattress covering. They did not. The floor was not vacuumed and the bathroom was not cleaned. I reported it again to the front desk and they said "I will talk to ho

We love the location of this hotel as it's downtown Eugene and right around the corner from the Mcdonald Theater, saw Floater on New Years eve. Hotel is clean and still smells new. Swimming pool and weight rooms are clean and the outdoor garbage were emptied frequently. Staff was friendly and efficient. Dog friendly however there isn't a whole lot of area to let our dogs do there business. The only areas for letting them do there business is flower beds with bark dust and a grassy area by the street. Early check in at 3.00 pm and a noon check out. We try to stay in the Home2 suites as they have kitchenettes and the ability to use a portable stove top and pans available upon asking. Always clean!

I’ve had the opportunity to stay here twice. The first time I got Covid and had to stay for a long period of time. The staff couldn’t have been more kind and supportive. The second time was also an extended period while I tended to a relative who was very ill and again the staff couldn’t have been more thoughtful. Everyone here, including the premises, deserves the highest rating.

Positive: Great location for downtown events, staff was 5 stars. Room was very clean and large. Highly recommend. Negative: ""

Room was not cleaned properly when I arrived (trash was not taken out, toilet was not clean had urine and hair on it, sheets had hair and still smelled of the previous guest). I did let the staff know about the issues and they were super nice and apologized. The breakfast was okay. Parking is not affiliated with the hotel, BUT it is there parking lot so i gotta include this here. Parking is a nightmare. You have to pay for parking per night. It is super confusing website. And not accurate! I accidently paid for parking 3 times instead of once and the website/hotel never even showed i paid so I got a note on my car every day saying to pay for parking. Now thag being said, I did get a refund for the extra payments and the staff were super nice about not towing my car.