Holiday Inn Washington D.C.-Greenbelt MD by IHG

Holiday Inn has been known for years to be trusted as promising to make every visit at their hotel a clean, comfortable, and pleasant stay. I am truly disappointed that this was not my experience My room was dirty , carpet wasn’t vacuumed, dressers were dusty, toilet was stopped up and the front desk clerk had to bring towels to the room because there were none I had to squat over the toilet because that was not clean. I never would expect that disgraceful service from Holiday inn However, Mr Brandon, the front desk clerk was polite, pleasant and offered me a most humbling apology. I appreciated him l, but I do not appreciate the condition of that room and how uncomfortable I was I couldn’t wait to get home to take a shower and relax from what should have been a pleasant stay

This is not a hotel that should even be on the market to stay at under the Holiday Inn brand. While the front desk service was lovely the rest of the experience was terrible. There were roaches in the room, bathroom, furniture, and carpet was old, broken, and dirty. I have stayed in better motels than this! It did not feel clean or up to date even if under renovation. This hotel should not be made available for guests until it is fully gutted and renovated!!

Positive: "" Negative: I didn’t like the room. The bed was old and creeky.. the bathroom floor tiles and grout is dirty the toilet is very low. Overall for the price I was expecting something better.The staff was exceptionally nice though.

I checked in on yesterday. I was greeted by a really friendly guys by the name of Mabin and Brandon. The moment after my checked inwas completed, they asked if I needed anything. My room is very spacious and it smells great. The Holiday Inn has all the amenities you could ask for such as a gym, you can purchase food and snacks at the front desk. Although the hotel is under construction 🏗 , you can't even tell. Let tell mention they have free washers and dryers which is a plus. Most hotels charges you this service. I am very appreciative to Mabin and Brandon. Let also mention Kinidi at the front desk who is very polite and kind. They have all demonstrated great customer services to my satisfaction 😀. I am very pleased being here at the Holiday Inn in Greenbelt, MD. Thank you all for ma

Holiday Inn has been known for years to be trusted as promising to make every visit at their hotel a clean, comfortable, and pleasant stay. I am truly disappointed that this was not my experience My room was dirty, carpet wasn't vacuumed, dressers were dusty, toilet was stopped up and the bathroom was including the shower was dirty There were no towels or soap The front desk clerk Mr Brandon brought towels to my room He assured me that he would investigate my complaint and respond He was polite and sympathetic to my complaint