Holiday Inn & Suites Memphis Southeast-Germantown by IHG

This is my second year in a row using this property and this year was the same horrible experience as last year. The staff including the manager are very disrespectful and rude and have tried to deny me my qualifying nights and IHG points both last year and this year. I had to jump through hoops to get what I was entitled to through the IHG hotline. The food at this location has not been satisfactory and even if you purchase a meal you are still told that if you want a soda, you must go to the front desk and pay another 5 dollars for the drink. The burgers were undercooked and if you have a large party staying at this property they will run out of food and everyone will not get to eat. The last night that my wife and I stayed here the TV remote batteries died so I called the front desk a

Positive: Nothing! Total disappointment! I had stayed at this hotel a year ago and it was in great shape. But now, housekeeping is horrendous. I took photos of the shower, talk about disgusting. And that was after we switched to another room.? Negative: .?because the first room was in poor shape. Had it not been for the fact that we we?re running behind to get to a show downtown, we would have requested another room or canceled. We left by 7am the next morning just to get the hell out of that dump.

My mom, son, and myself just stayed here for 4 nights on the spur of the moment to spend time near a family member in hospice care. The staff members were nice and pleasant to work with. However, the toilet seat was wobbly and the toilet tissue holder is very inconvenient especially for older or disabled people to reach. The towels were rough like sandpaper. Both issues can be fixed easily enough, but felt it was worth mentioning. Can't fix issues you don't know to look for. One day we received no housekeeping services and the next day only had trash removed. No bag was replaced in the bathroom or toilet paper which was very low for 3 people in the room. When I asked the front desk for replacement toilet paper and trash bag, I feel they tried their best to accommodate but they should have

This was an amazing spot. A family gathering, getaway, business, romantic, etc. I felt safe during my stay. Stephanie and Tobria were great during my check-in and stay. This was the first stay that had key-entry for elevators, parking area, and stairs. The bar/restaurant was pleasant and inviting. There were chips sat out for game night. (Hospitality) if 10 star could be given I would give it that. Indoor heating pool and clean fitness area. It was down for a few hours but back up 4hrs later. deep pool (kiddie pool is out)

The room was exactly as described. It was very large and the bed was very comfortable. The air conditioner was also very quiet. I was grateful to have a refrigerator and microwave, it seems alot of hotels do not offer these anymore. I would highly recommend this hotel. The staff was very helpful and everything ran efficiently!