Holiday Inn & Suites Houston NW - Willowbrook by IHG

If I could give this place a 0 star rating I would. Front Staff is snobby and rude. The front staff seemed bothered with asking if we could check in an hour before check in time since we had drove all night to get into town. After giving us an attitude and telling us to come back in thirty minutes the front lady basically slammed down key and ID and didn’t do anything else. Didn’t bother to tell us check out time, gave no information on amenities, told us nothing about breakfast. We remain kind but we are super disappointed with such horrible attitude. Would never stay again. Hope the front staff does better.

I stayed here during an incredibly difficult week while my dad was in the ICU nearby, and I can’t say enough about how grateful I am for this hotel. The women at the front desk were truly exceptional. They are compassionate, kind, and genuinely caring. They gave me hugs when I was falling apart and offered real comfort when I needed it most. Their kindness made a world of difference. The hotel itself was clean, comfortable, and in a perfect location for quick trips to and from the hospital. It gave me a place to shower after long nights in the ICU and a quiet spot to breathe when I needed a break. Breakfast was solid with plenty of options, but the people here are what set this place apart. I’m deeply thankful for how I was treated, and I wouldn’t hesitate to stay again under better circ

I recently stayed at Holiday Inn & Suites and it was an absolutely amazing experience! The room was incredibly comfortable and well-appointed, making it feel like a true home away from home. The housekeeping staff was incredibly welcoming and attentive, ensuring that everything was perfect during my stay. A special mention to Ms. Kim Davis, who checked me in with such warmth and friendliness. She provided great recommendations for local attractions, making my visit even more special. I would definitely stay here a million times and highly recommend it to anyone visiting the area!

This property is so beautiful and clean and smells like brand new. It has a full service kitchen and a bar with a wide range of drinks. The breakfast buffet is great quality and tasty. The hotel front desk was very friendly and attentive. The management was visible and engaged. They greeted me at least 3 times, and asked if everything was okay with my stay. This property also has ballrooms and meeting rooms. The breakfast host was very nice and personable.

A very clean location. There was a glitch checking in so we didn't get our breakfast ticket. In front of everyone we were asked to stop while they checked out our room number with the front desk. It was humiliating and should not have happened. The chef was AMAZING. He took his job seriously and was so friendly! This is my only real negative. The staff was unfriendly and never even smiled.