Holiday Inn & Suites Durango Downtown by IHG

The rooms were clean and smelled nice. I found breakfast to be the most affordable around at only $10 for the breakfast buffet. The cook (Eric) even made me a great egg omelette. I had a great server (Burt) she was always busy. I also liked the decor of the overall hotel, restaurant and pool with hot tub.

Everyone was so kind, bless their beautiful souls. All I saw was hard workers. 10/10. I loved my stay here. Jim and Emily, at the front desk gave great service, with a kind attitude, and were very understanding. It was accommodating and clean, no old cobwebs in the corner of the bedroom or bathroom shower/mirrors/doorframe, the carpet was very well vacuumed and the beautiful wood floors were wonderfully swept and clearly mopped, (seeing as how they had a nice shine). I was comfortable right from the beginning, settling into my room for a week. The beds felt and smelt clean, no sweaty feet smell when I laid across the foot of the bed, and the pillows did not smell like body odor. I truly felt like I was sleeping in a clean bed. I GIVE A GREAT THUMBS UP TO ROOM KEEPING! "Excellent Job, Keep

We were with a group that stayed here for a reunion. The staff was great, management superb. An event room was reserved for our group to socialize every day. Housekeeping staff went out of their way to meet our needs. The rooms were extremely comfortable. There was a breakfast buffet beyond what you usually expect at a hotel. The only issue we had was location the entrance to the property, it is almost camouflaged by trees.

Emily at the front desk truly made our stay. Every interaction with her was bright, cheerful, and genuinely welcoming. She has an incredible attitude and a natural way of making people feel seen and cared for. Starting the morning with someone that positive sets the tone for the entire day, and Emily went out of her way to greet us, make conversation, and ensure everything was going well. It made such a difference during our visit with family and added to what was already a great stay. Thank you, Emily, for bringing so much warmth and positivity to your role — it doesn’t go unnoticed. We really appreciated it.

Positive: "" Negative: This hotel has an added resort fee and a $10 parking fee. It was definitely not worth the price paid. The walls are thin and AC has no option to keep the fan on always. Also, to have power in the room you have to put one of your keys in the slot.