Holiday Inn Savannah S - I-95 Gateway

Stayed at this hotel for one night. Worst IHG Holiday Inn stay I have ever had. The room had such a horrendous smell, and the poor front desk person couldn't help. There was no management to deal with the situation. I asked for a partial refund, since they couldn't resolve the issue, and management said it was a non refundable stay. Which obviously means to them, that non refundable customers can be given sub par service, because who cares. Would definitely not recommend this specific hotel!!! ** Tried reaching out to management. No response.

As an IHG member, I expected a much higher level of quality and service, but unfortunately that was not my experience. The front desk associate appeared to be new and unfamiliar with the check-in process, which made what should have been a quick and smooth arrival unnecessarily slow. There was no complimentary breakfast and no coffee available in the morning, which is disappointing given IHG brand expectations. The room itself was outdated and did not reflect the standards I associate with IHG properties. I have already notified IHG of these concerns. As an IHG member, I expect certain baseline standards to be maintained across affiliated hotels. If I were seeking lower quality accommodations, I could have booked through a budget rewards program such as Choice Rewards instead.

Excellent facility! I prefer a Handicap Accessible room and fortunately the King Suite with accessible shower was available. OMG! For some reason, they don't advertise this suite or they don't have any pics of the bathroom! I will remedy that. Their shower is large enough to put a shower chair in there. Loved it! Now for the bed: Loved it! I did not want to get OUT of bed! Wow! I travel a lot between Augusta and Florida. This hotel will be the hotel I stay at from now on (as long as that room is available 😊)!

This hotel needs a remodel. I was told that it was coming. Ceiling in room looks water damaged. Poor lighting in the room. Limited outlets for power. Mold in the bathroom. Just not the standard of the other Holiday Inns I have stayed at recently. Don't try it until after the remodel.

Completely dissatisfied with this room. Not returning. When we checked in, our original room 219 reeked of beer and the fridge & microwave did not work. The front desk receptionist promptly moved us to another room, everything “seemed” fine, until we unpacked after dinner. Once we came back, our room smelled like cigarettes (not sure if the room temp changed or had anything to do with it?), then next, we noticed throughout the night that many “little” issues kept arising, which slowly became overall unacceptable & unpleasant. One- the TV remote doesn’t respond. Fine. Two, the TV stayed dim even after changing the settings. Again, not a huge deal. I take a shower and see complete uncleanliness- which i absolutely cannot stand. The shower had hair all over the place, dirty grout, and calcium