Holiday Inn San Antonio-Riverwalk by IHG

Wonderful staff and comfortable (Very clean!) rooms. The hotel is in a great location - walk out the back door and you're right on the Riverwalk. There's endless restaurant and entertainment options within easy walking distance (I highly recommend breakfast tacos from Poblano's less than a block away). It's a great place for families or even companies looking for someplace to hold training or meetings. I look forward to my next trip to San Antonio, and I definitely will stay here again. Two things to note: 1) There's are no options for logging into streaming services on the TV. Not a huge issue, but if you can't survive without seeing the latest episode of The Pitt bring your tablet. 2) There's are no USB hubs in the room. Make sure you bring your outlet adapter for charging. Other than

I had a king room on the river walk side with a balcony. The hotel has friendly staff and great location. Nice spot on the river walk with easy access. Close to everything downtown. Starbucks across the street. However, I will not stay here again unless I had to. The room was not very clean. The floor was very dirty, not swept or mopped or just poorly done. It is a hard floor, not carpet. The lamps had rust spots and were dirty. The room smelled awful several nights. One person in our party had a cockroach in their room.l that hotel staff did come and clean. The bed was comfortable but just hard to stay here with the cleanliness. There are also no USB outlets in the room. Hotel overall just needs a deep clean and updating.

I had a great stay at the Holiday Inn.|The location is very convenient and made it easy to get around. |The rooms are comfortable, and well maintained but honestly the cleanliness could’ve been better. |What really stood out was the customer service, everyone was friendly and helpful, especially Jay, who went above and beyond to make sure my stay was excellent, we loved him! I would definitely stay here again bc of him and highly recommend this hotel.

Positive: If you're looking for convenience to the Riverwalk, Alama, Empire/Majestic theaters, etc. this is right in the middle of all of it! Negative: No microwave in rooms; front desk staff was terrible. I called for hours as I drove towards San Antonio to see if I could get an early check-in, no one picked up. I mentioned it when I arrived and all I got was a blank stare. No apology, no explanation.

The hotel & the staff at the hotel is absolutely amazing. Stay away from the restaurant inside. We’ve tried twice to eat there now & just walked out for the second time after over 15 minutes of waiting for anyone to acknowledge we were there. We finally got a menu, server turned around & walked away. We heard the mixed reviews in the lobby but all were consistent with if you weren’t sitting right on the bar, the service was horrible. We really wanted to give it a shot & patronize the hotel, but it was just ridiculous. Acenar, right around the corner from the hotel is great, service was outstanding & food was on point.