Holiday Inn Oklahoma City North-Quail Springs by IHG

I typically do not leave reviews, as most experiences are at least satisfactory. However, this was one of the most disappointing hotel stays I have had. At check-in, one staff member informed us that our room was not ready, while another employee stated that it was. When we went upstairs, it was evident the room had not been cleaned thoroughly. One pillowcase appeared to have dried residue on it, the shower curtain had a noticeable brown stain, and a hair clip was left on the floor next to the bed. The television did not function during our stay. When we contacted the front desk, we were told it was likely due to the weather, despite only light rain at the time. The TV continued not to work for the remainder of the weekend, even when the weather cleared. Additionally, the smoke detector

I was there from 9/3/2025 to 9/7/2025 for a crafting event. Upon arrival as I was checking in I asked the lady at check in where was conference room. She rudely responded no one can go in til 6 pm. I responded I am just asking where it is located so I know where I have to go.|The first day I got no room service. I went to front desk and was told that I had the do not disturb sign on the door. She said supervisor walks floors at 8:00 am and if do not disturb on door your room doesn’t get service. The next day I go to room. The room has been serviced and the bed has not been touched. I go to front desk and lady tells me I have to request to have bed changed. I responded that you guys need to inform guest of that when checking in.|The event was in the conference room. They never came

Positive: Friendly staff and nice foyer! Negative: The carpet in doorway and furniture had stains in rooms like someone was sick. I moved to a new floor and the hallway carpet was clean but the furniture still had stains on it. Not sure if its because the rooms are outdated or if stains were recent or old

I booked a room and paid $234 to stay for two nights, however when my family and I arrived, the first room we were given had a broken pull-out bed. I immediately went down and let the front desk clerk know and was given another room, which also had a broken pullout bed and also smelled like dog feces. I went down to the front desk clerk let her know the issues and ask to be checked out and to have my reservation canceled. She informed me to go through booking.com which is how I made the reservation, but apparently never checked me out or put any notes in their system about why I decided not to stay there. After several days of going through this issue with booking.com and calling the hotel, I have not been given any resolution, I have not been given any money back, and therefore I am very

First room hadn't been cleaned. 2nd room was so warm and clamy and the air conditioning never seemed to worked. Great front desk assistance. Rooms nice bed comfy.