Holiday Inn Memphis-Downtown (Beale St.) by IHG

Extremely disappointed with our experience. We had a room booked a week in advance and arrived expecting everything to be ready, only to be told our room was not prepared. We waited three hours in the lobby with no clear timeline and very little communication, and the room still wasn’t ready. To make matters worse, they attempted to assign us a queen room even though we specifically booked and confirmed a king. It wasn’t acknowledged until I caught the mistake myself. While waiting, we witnessed several other guests come down to complain about their air conditioning not working. The response from staff was essentially to turn the unit off and deal with it because there was nothing that could be done at the moment. That was very concerning, especially given how warm it’s been. After hou

We stayed at Holiday Inn Beale Street Memphis and were informed at check-in that there was a hot water issue on Dec 19, but were told it would be resolved within an hour. Based on that information, we proceeded with our stay. Unfortunately, we woke up the next morning to no hot water and had to take cold showers. When we returned to the hotel later that day, we were told the issue would take two more days to fix, and we were given the option to check out early — which we did. Mind you, we received no communication during the day about the status of the water. The hotel did refund the unused night, which I appreciate. However, the night we did stay was still impacted by the lack of hot water, and neither the hotel nor corporate would adjust that portion of the stay. Adding to the frustra

Ooof where to even start. Stayed here for the St Jude marathon weekend. Paid over $300 a night and let me tell you this place isn’t worth $50 a night. It’s like they knew they had a great location for this weekend so that was all they were providing. Rude front desk staff was our first experience as we walked in. A roach in our room, barely warm water in the shower, a broken coffee pot in the room. To top it all off the bar/ restaurant was closed the entire time. When we asked about it the front desk staff said “It won’t be opening at all”. That was a loss on their end as the hotel was full of people there for the race. Although the location is great for the race weekend it is not enough to make me want to stay again next year! There are plenty of other hotels nearby that would love to

This hotel is gross. Our bed had a big stain on the comforter, when we asked for another they brought up a thin cheap blanket instead. There is water damage on the wall under a sprinkler, mold has to be growing behind the pealing paint. Bath room was dirty. Extremely disappointed in our room. No hot water either. Run away from this place. Seriously gross

Our group stayed here recently. Several members did not have working heat or hot water in their rooms. We were fortunate both worked in ours, though the heat sounded like a jet engine when it turned on. And half the water leaked down the back of the shower head instead of spraying out the way its supposed to. One member of our group had water leaking from the ceiling in their bathroom onto their towels. Speaking of towels, definitely bring your own if you stay here. We got 2 bath towels for 4 adults in our room. The front desk and housekeeping refused to give us enough for us each to have one. The good news is, this hotel is close to everything so it was fairly easy to avoid our room.